Team Leader Position Available In Guilford, North Carolina

Team Leader Everise – 4.4 Greensboro, NC Job Details Full-time $18 – $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Microsoft Powerpoint Bilingual Microsoft Word Microsoft Excel Microsoft Outlook Sales Customer service Call center English Windows High school diploma or GED Analysis skills Supervising experience Bachelor’s degree Conflict management 1 year Leadership Communication skills Negotiation Entry level Full Job Description The Team Leader is responsible for the daily supervision and management of a team of associates. The Team Leader’s primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client. Must be located in or willing to travel to the site location. Job Requirements Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans Resolve customer escalations Responsible for communication between contact center management, client and associate Participate in associate selection and interviewing process Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations

Qualifications:

Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience Previous call center experience preferred Prior supervisory or leadership experience preferred Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook Excellent oral and written communication skills Strong organizational and interpersonal skills

Qualifications:

High School Diploma or equivalent Ability to pass a background check and drug screen Demonstrated empathy with respect to treating and caring for customers Consulting Skills Conflict Resolution/Negotiation Skills Strong decision making and analytical abilities Ability to identify customer needs and clearly articulate products and services Highly developed sense of integrity and commitment to customer satisfaction Meet all attendance and dependability requirements Be a team player

Equipment Requirements:

All equipment will be supplied onsite.

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person