Customer Care Manager Position Available In Mecklenburg, North Carolina

Customer Care Manager On-siteCustomer CareFull time Charlotte, North Carolina, United States Description M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to be one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs forpleted homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. Mayplete work orders required to meet customer needs; provides problem solving on-site.
Contacts and scles appropriate subcontractors to perform work as required.
Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
Directs and supervises subcontractors to improve efficiency and workflow.
Maintains service vehicle inventories including appropriate materials and equipment.
Participates in departmental meetings to discuss service issues, work scles, enhance job quality and performance, and increase workflow efficiency.
Assist in special projects as requested and perform additional duties as required.
Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculumbined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in usingputers and various software applications
Written & verbalmunication
Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
Travel demands which require possession of a valid driver’s license and a good driving record toply with Company-issued vehicle policies.
Benefits M/I Homes offers aprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We aremitted to attracting, developing, and retaining diverse talent that reflects the customers we serve and themunities w we live and work. This website uses cookies to improve user’s experience, personalise ads and analyse traffic. You can accept all cookies, decline all optional cookies, or manage your cookie settings. To learn more, view our cookies policy.
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