Customer Service Coordinator Position Available In Mecklenburg, North Carolina

Job Description:

Mon-Fri 8:30a.m.-5:30p.m. – 3 days in the office, 2 days remote6 month position with possibility for extension

Education:

HSdiploma or equivalent required; Associates in business preferred

Experience:

3-6 years experience with data entry and customerservice; SAP experience preferred

Key Responsibilities:

AssistCustomers:

Timely response to customer inquiries (i.e. quotations,orders, complaints, information requests, etc.) via phone andemail, ensuring that all their questions and issues are addressedpromptly and professionally. Competency with flexing acrosscustomers, markets, and segments. • Maintain attention to detailwith order entry and updates. Coordinate with

Other Departments:

Work closely with other departments, such as Sales, TechnicalSupport, Product Line Management, Data Management Organization,etc., to ensure that customer requests are handled effectively.

Maintain Customer Records:

Keep accurate records of all customerinteractions, detailing inquiry, complaint, or request, as well asactions taken. • Entering of orders and quotes – maintaining ordersthrough the shipping process and updating/changing orders whenneeded. • Maintain professionalism while working on a fast-pacedteam with very specific service level agreements. Nesco Resourceoffers a comprehensive benefits package for our associates, whichincludes a MEC (Minimum Essential Coverage) plan that encompassesMedical, Vision, Dental, 401K, and EAP (Employee AssistanceProgram) services. Nesco Resource provides equal employmentopportunities to all employees and applicants for employment andprohibits discrimination and harassment of any type without regardto race, color, religion, age, sex, national origin, disabilitystatus, genetics, protected veteran status, sexual orientation,gender identity or expression, or any other characteristicprotected by federal, state, or local laws.