Customer Service Coordinator II Position Available In Mecklenburg, North Carolina

CTG (Computer Task Group) 3.6 Customer Service Coordinator II Sign in to apply Charlotte, NC Sign in to apply

Type:

Contract Job Title:

Customer Service Coordinator II Location:

Charlotte, NC, 3 days in the office, 2 days remote

Pay Rate:

Based on experience

Work Hours:

M-F, 8:30am-5:30pm

Education:

HS diploma or equivalent required; Associate degree in Business preferred

Description:

The Customer Service Coordinator II is responsible for delivering a high level of customer support through timely and accurate processing of customer inquiries, quotations, orders, and complaints. This role supports a variety of customer accounts across markets and segments and requires precise data entry skills, strong interpersonal communication, and the ability to work collaboratively with internal teams to meet service level agreements and customer satisfaction goals.

Key Responsibilities:

Assist Customers:

Respond promptly and professionally to customer inquiries (quotations, orders, complaints, information requests, etc.) via phone and email Flex across customers, markets, and segments with a customer-centric approach Maintain attention to detail with order entry and updates Enter and manage customer orders and quotes throughout the fulfillment process Update or modify orders as needed to ensure accuracy and alignment with customer requirements Coordinate with internal departments such as Sales, Technical Support, Product Line Management, and Data Management to resolve customer requests Maintain accurate and comprehensive records of all customer interactions, including inquiries, complaints, and resolutions Maintain professionalism and accuracy while working in a fast-paced environment governed by strict service level agreements

Requirements:

3-6 years of experience in customer service and data entry SAP experience preferred Excellent written and verbal communication skills Detail-oriented with strong organizational skills Ability to work independently and in a team-oriented environment Comfortable managing multiple priorities in a fast-paced setting

Required Qualifications:

Education:

High school diploma or equivalent required Associate degree in Business or related field preferred

Qualifications:

Strong proficiency with Microsoft Office tools Experience with ERP systems; SAP preferred Proven ability to communicate effectively across departments and with customers Strong problem-solving and conflict-resolution skills Additional Information

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an

E-Verify Company To Apply:

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Nicole.

Shaw@ctg.com .

Job Types:

Full-time, Contract Pay:

From $21.84 per hour

Benefits:

Paid time off

Work Location:

In person See company reviews