Customer Success Manager Position Available In Orange, North Carolina

Customer Success Manager TradePending LLC Carrboro, NC Job Details Full-time Estimated:

$60K – $84.8K a year 10 hours ago Qualifications Employee orientation Mid-level Organizational skills Google Analytics Communication skills Dealership experience

Full Job Description Description:

Company Overview TradePending makes software for car dealerships. We’ve been doing it since 2014, and count over 6,000 dealerships as customers. TradePending brings dealers and customers together across North America with cutting-edge products. Working at TradePending We offer competitive compensation and comprehensive benefits. Our dedicated team is not only passionate about their work but also knows how to have fun. While you’ll face exciting challenges and work hard, our positions come with great benefits and fulfillment for those who excel. If you bring your best self to the table, we promise to do the same.

Position Summary:

As a Customer Success Manager you will play a crucial role in ensuring existing customers achieve their desired outcomes with our products by curating strong relationships, retention and growth strategies across your entire portfolio. You will share performance metrics and insights to help your customers achieve success with our products and understand their business needs. To be successful, you should be organized, a strategic thinker and excel at communication and follow up.

Responsibilities:

Manage the onboarding of all products to a new or existing account. Initiate onboarding introductory and strategy contact points Coordinate all stages of the onboarding experience Set clear goals and milestones for customers Train all new customers how to utilize tools effectively virtually and in person Identify and cultivate strong relationships with key customer stakeholders. Provide customer insights, performance metrics and consultation to your customers through frequent reviews and QBRs that demonstrate an understanding of the automotive landscape and how to help your customers achieve their goals. Solve problems quickly and creatively. Identify opportunities for additional products/services. Collaborative cross functionally to provide feedback to internal teams and improve customer training content. Maintains working knowledge of customers’ different personas, broad industry knowledge and use cases. Delivers high quality training and demonstrations that positions the products as the best solution to meet the customer’s vision. Achieve overall retention goals for individual products and overall account levels. This job description does not list all the duties of the job. Employees may be asked by their supervisors or managers to perform other duties. Employees will be evaluated in part based on their performance of the tasks listed in this job description. The Company has the right to revise this job description at any time.

Requirements:

Skills and Experience:

2-5 years of experience in a dealership environment (Variable or Fixed Ops) OR with a vendor servicing the automotive market preferred. Strong business acumen. 10-25% Travel. Excellent organizational, interpersonal, and communication (written and verbal) skills. Positive, customer first attitude. Experience in a customer-facing environment, building relationships remotely. Experience analyzing and optimizing performance metrics. Motivated and comfortable working independently and within/across teams. Ability to manage competing priorities and deliver in a timely manner. Google analytics experience preferred. Experience in the Hispanic market is a plus.

Other Things We’re Looking For:

Passion to innovate and drive process improvements. Have excellent communication and presentation skills.

Strong problem-solving skills:

ability to see larger picture and details. Experience in a growth organization where quick thinking and flexibility to change are essential.