Customer Delivery Manager – North Carolina Only Position Available In [Unknown county], North Carolina

Customer Delivery Manager – North Carolina Only Hemsley Fraser North Carolina Job Details Full-time $60,000 a year 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance Employee discount Flexible schedule Life insurance Referral program Qualifications Microsoft Excel Customer service English Mid-level Microsoft Office Administrative experience Project management B2B Phone etiquette 2 years Communication skills Full Job Description We are looking for a Customer Delivery Manager to join our Customer Experience team… could it be the role for you? We welcome applications from people with Customer Success, Project Management, Account Management or L&D experience! You must be client orientated with an exceptional customer service approach, excellent business communication skills, high attention to detail and good Excel skills!

Salary:

$60,000 per annum

Location:

Remote in North Carolina (Applicants must reside in NC to be considered.) Hours; 37.5 hours per week, Monday to Friday Who are we? We are a global leader in learning and development, partnering with our clients to enhance business performance through learning engagement, delivery and management. We work with many of the most recognizable brands around, and at Hemsley, you’ll get the opportunity to engage and work with our fantastic clients from many different sectors. The role purpose… To take a lead role implementing processes to support the delivery of blended programmatic learning experiences. Through excellent customer service, relationship building and attention to detail you will play a pivotal role in delivering learning to some of our largest global clients. The following experience is a must Outstanding customer service and business communication skills. A growth mindset and positive solution approach to customer challenges, change and a large, varied workload, with the ability to problem solve in the moment. Broad administrative experience, ideally B2B, with proven planning, organisation, and team motivation skills. Excellent ability to manage multiple and conflicting priorities Proven ability to manage complex, high-volume client operations and competing demands, collaborating effectively with internal teams. For a detailed role profile, please use this link: https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/49021/customer_delivery_manager_-_us_version.75c62cea6ba9.pdf Why join our family? Hemsley Fraser pride themselves on being a people-first organization and we work exceptionally hard to make it a place where people are proud to work, after all we spend a lot of time at work! While we work hard, we also have fun and support each other. There is always something going on – we have a very active social community and as an organization we are very mindful of the importance of human connection and fun… From our Bake-off events to the annual company-wide summer event, HF Bingo, Virtual Pizza Party to sporting challenges too. We also have a number of groups to ensure there is something for everyone is supported in all they do as well as providing an opportunity for people to follow their passions….DEIB community, Mental Health First Aiders, Social Committee, People Team, etc. Find out more about working for HF here: https://www.hemsleyfraser.com/en-gb/who-we-are/working-for-us A few notes about our recruitment process for this role: Follow this link to read about our company values that drive us to be better today & tomorrow: https://www.hemsleyfraser.com/en-gb/insight-and-expertise/what-drives-us-vision-mission-and-values We are an open and inclusive employer and our recruitment approach enables us to welcome all applicants. If there are adjustments that would help you apply, please do not hesitate to get in touch.

Job Type:

Full-time Pay:

$60,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance

Schedule:

Monday to

Friday Experience:

Customer Success:

2 years (Required)

Work Location:

Remote