Client Services Manager Position Available In Wake, North Carolina

Client Services Manager Millennium Print Group – 2.8 Raleigh, NC Job Details 1 day ago Benefits AD&D insurance Paid holidays Disability insurance Relocation assistance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Qualifications Oracle Management ERP systems Millennium Microsoft Office Analysis skills Bachelor’s degree Organizational skills 1 year Manufacturing Senior level Leadership Communication skills Time management Full Job Description At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we are driven by a bold vision: To be the leading manufacturer of trading card games and collectible cards . Located in the dynamic Research Triangle Park and Piedmont Triad regions of North Carolina, we’re at the forefront of the industry. Since our inception in 2014, our talented team has built a world-class organization that excels in customer focus, market competitiveness, and unwavering quality standards. Specializing in trading specialties and collectible cards, MPG offers a variety of unique services that set us apart. Our commitment to excellence has fueled our rapid growth, nearly tripling in size since 2019. We attribute this success to our innovative approach and the high standards we uphold in every aspect of our work. Join us at MPG and be part of a forward-thinking company that is shaping the future of trading card games and collectibles. Together, we can achieve great things and continue to lead the industry! Click here to review our Privacy Notice for applicants.

Job Title:

Client Services Manager Job Summary:

The Client Services Manager is responsible for overseeing all phases of print production, encompassing planning, production, and delivery. This individual ensures that projects are executed promptly, adhere to established quality standards, and remain within the allocated budget. This role entails managing relationships with both vendors and clients. The manager also collaborates with production teams, supervises schedules, and verifies the accuracy of materials and specifications. What you’ll do: Responsible for planning, reviewing, and developing procedures and managing personnel. Distribute all projects among the team while balancing workload by tracking project timing and complexity. Maintains reports to reflect scheduling, support performance, and process procedures. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Assists the company in achieving its initiatives by emphasizing effective project planning and improving production efficiencies. Communicates to all internal stakeholders on risk mitigation and status updates around cost, delays, and quality issues. Works collaboratively to support team initiatives focused on safety, quality, and security. Manage a team of Print and Packaging Account Services Managers. What you’ll bring: Ten+ (10+) years of Printing or related Manufacturing experience, plus a minimum of one (1) year of management experience or a demonstrated equivalent level of expertise. A bachelor’s degree in a related field or a demonstrated equivalent level of applicable experience. Proven ability to coach and mentor a team to increase impact. Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. ERP and Oracle experience is a plus. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Proficiency in Microsoft Office Suite. Excelling in developing professional relationships with internal and external customers How you’ll be successful: Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applies that knowledge and passion to everything you do. Challenging the

Expected:

Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems, and identify unique opportunities.

Integrity and Respect:

Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. Dedicated to

Quality:

Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others to improve continuously.

Building Relationships:

Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.

Delighting Customers:

Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect:

A highly competitive compensation “above industry” commensurate with experience, which includes an annual incentive bonus plan 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short- and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents 401(k) Plan with up to a 6% (dollar-for-dollar) Employer match Health Savings/Flexible Spending Account options. Paid time off, including 10 company holidays, plus 1 floating holiday Employee Assistance Program Comprehensive relocation package available for qualified candidates And, much more! What to Expect MPG offers a leading-edge compensation package which includes the following: A highly competitive compensation “above the industry” commensurate with experience which includes an annual incentive bonus plan 100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents 401(k) Plan with up to a 6% (dollar for dollar) Employer match Health Savings/Flexible Spending Account options Paid time off, including 10 company-paid holidays, plus 1 floating holiday Employee Assistance Program Comprehensive relocation package available for qualified candidates And, much more! Millennium Print Group is an Equal Opportunity Employer The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.