Client Success Coordinator Position Available In Wake, North Carolina
Tallo's Job Summary: The Client Success Coordinator position at Wrap It Up Raleigh in Raleigh, NC involves order processing, scheduling, and customer communication. This role requires organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Compensation ranges from $17 to $21 per hour. Ideal candidates have experience in customer service, scheduling, or administration, with strong communication and organizational abilities.
Job Description
Client Success Coordinator Wrap It Up Raleigh Raleigh, NC Job Summary:
The Client Success Coordinator serves as the initial customer touchpoint, tasked with order processing (installation/printed wraps/printing/promotional/apparel), scheduling installations, and facilitating smooth communication between clients and the production team/vendors. This position necessitates exceptional organizational abilities, meticulousness, and proficiency in handling numerous responsibilities within a high-energy setting.
Compensation:
$17 – $21 hourly
Responsibilities:
Customer Interaction & Sales Support:
Greet walk-in customers and answer phone/email inquiries professionally. Educate customers on our services, pricing, and process. Provide estimates and process orders accurately.
Order Processing & Scheduling:
Enter job details into the system and ensure all information is complete. Coordinate scheduling between clients and the installation team. Track order progress and follow up with customers on timelines.
Administrative & Operational Support:
Maintain organized records of jobs, schedules, and customer communication. Ensure deposits and payments are processed correctly. Communicate with the design and install teams to confirm project details. Assist in inventory management by tracking materials and ordering supplies when needed.
Customer Follow-Ups & Relationship Management:
Confirm appointments and send reminders. Check in with customers post-installation for feedback and reviews. Resolve any scheduling conflicts or customer concerns professionally.
Qualifications:
What We’re Looking For:
Experience in customer service, scheduling, or administrative roles (experience in signage, graphics, or automotive industries is a plus). Strong organizational and multitasking skills. Ability to work independently while collaborating with the team. Excellent verbal and written communication. Proficiency in using scheduling software, CRM tools, and spreadsheets. A problem-solving mindset with a focus on customer satisfaction. About Company Wrap It Up Raleigh is a leading graphics and branding company, renowned for our expertise in a unique style of marketing. Our dynamic and vibrant team is known for maintaining a fun, loose, yet highly professional and efficient work environment. We pride ourselves on delivering exceptional service and creativity to clients.
