Customer Service Operations Manager Position Available In Wake, North Carolina
Tallo's Job Summary: The Customer Service Operations Manager in Cary, NC, with a pay rate of up to $145,000, will oversee Order-to-Bill processes for North America, managing order creation, delivery coordination, and billing accuracy. This role requires a Master's degree, 5+ years in customer service or supply chain operations, and experience with ERP systems like SAP or D365. Collaborating with various departments is essential. Apply now through Belcan for this direct hire opportunity.
Job Description
Job Title:
Customer Service Operations Manager Location:
Cary, NC•
Hybrid Zip Code:
27513
Start Date:
ASAP Job Type:
Direct Hire Pay Rate:
Up to $120,000
- $145,000/salary
DoE Keywords:
#CustomerEngagement #SupplyChain The Customer Service Operations Manager will lead the Order-to-Bill process for North America, overseeing order creation, allocation, delivery coordination, billing accuracy, claims resolution, and ERP execution. This role acts as a central hub between customer service, logistics, and finance, ensuring seamless end-to-end service for all business segments
JOB RESPONSIBILITIES
Order Management & Fulfillment
- Manage order entry, validation, tracking, and system accuracy in D365
- Ensure correct application of pricing, promotions, and substitutions
- Lead product allocation aligned with supply priorities
- Resolve backorders, order blocks, and inventory issues
- Coordinate with logistics for on-time delivery and improved lead times Billing & Issue Resolution
- Ensure accurate invoicing aligned with contracts and policies
- Resolve credit holds, pricing mismatches, and tax issues with Finance
- Manage adjustments: returns, credit/debit memos, and invoice errors
- Reduce billing cycle delays through process improvements Process & System Optimization
- Identify and correct root causes of systemic order-to-bill issues
- Drive adoption of digital tools and workflow automation
- Lead continuous improvement initiatives across customer operations Team & Cross-functional Leadership
- Lead a team of 4 FTEs and 9 contractors; ensure performance and training
- This position manages all customers, sales, rebate programs, and agents in North America.
- Collaborate with Product Supply, Finance, Commercial, and IT
- Support onboarding, system migrations, and post-M&A integrations
REQUIRED QUALIFICATIONS
- Master”s degree in Business, Supply Chain, Operations, or a related field
- 5+ years in customer service, order management, or supply chain operations, including 2+ years in a people management role
- Hands-on experience with SAP, D365, or similar ERP systems for order and invoice processing
- Deep understanding of the Order-to-Cash (O2C) or Order-to-Bill (O2B) process
- Strong problem-solving and root cause analysis skills
- Excellent communication and stakeholder management abilities
- High comfort level in fast-paced, matrixed environments If you are interested in this role, please apply via the apply now link provided.
Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world’s most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com EOE/F/M/Disability/Veterans
