Field Service Manager Position Available In Wake, North Carolina

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Transform the everyday with us! About Smart Infrastructure –

Electrification and Automation:

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid! The EA Business Unit in Wendell, North Carolina, which is its U.S. headquarters, focuses on electric-vehicle charging, photovoltaic inverters, medium-voltage power distribution equipment including packaging and services, and solutions, including automation. Additionally, assembly of electric-vehicle chargers, low-voltage motor control centers, and retrofit and replacement circuit breakers occurs at the facility. We are looking for a Field Service Manager . This position will be based in Wendell, NC.

Overview:

The Global Customer Care Field Service Manager will be responsible for managing the

SI EA GCC

Field Service Team while ensuring proper troubleshooting and warranty repairs are performed for products supplied by the Siemens SI EA business unit. These products include low voltage motor control centers, medium voltage air insulated and gas insulated switchgear and others. Close communication with both Siemens associates and our Customer is a must.

Responsibilities:

Provide proper work scheduling for each technician while ensuring proper knowledge-based training and tooling are provided for successful customer visit Work with our customers (internal and external) to schedule technicians to correct warranty related issues at site Ensure our technicians will work in safe conditions by discussion of safety protocols for each customer location as well as ensuring proper training has been provided to each of our Siemens technicians. Develop detailed training plans for new and seasoned technicians alike Ensure the team maintains proper certifications for site work Work with our technicians to ensure timely field service reporting, time entry and financial actions take place Provide technical support for not only our customers but also to our various internal Siemens’ teams Provide optimal customer service while keeping site manhours under control to aid in reduction of after delivery costs Utilize Salesforce for team communications You’ll win us over by having the following qualifications:

Basic Qualifications:

Bachelor’s degree or higher preferred with emphasis on Electrical and/or Mechanical principles 5 or more years of experience with performing Mechanical and Electrical adjustments to power distribution Equipment (low voltage and medium voltage preferred) Must be able to work with customers in a professional manner, even in situations where there may be significant pressure to resolve the issues at hand Able to communicate in a professional manner both verbally and in writing to customers and Siemens personnel Basic computing skills (MS office, email, web-based program usage, etc.) Experience reading and understanding wiring schematics A dedicated Team Player and Self Motivated Able to respond to Emergency Service Requests as needed Knowledge of Industry Safety Practices is expected (OSHA 30, LOTO, NFPA 70E, and others) Up to 10% travel (may require International travel as well)

Preferred Qualifications:

Knowledge of Medium and Low Voltage electrical distribution equipment You’ll benefit from: Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $82,300 – $141,120, and the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here. Our Commitment to Equity and Inclusion in our

Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-BJ1 #WendellMFG Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.