Manager of Visitor & Volunteer Experience Position Available In Wake, North Carolina

Manager of Visitor & Volunteer Experience State of North Carolina Wake County, NC Description of Work •Internal DNCR Posting – Only current permanent NC Department of Natural and Cultural Resources employees or layoff candidates with the NC Department of Natural and Cultural Resources eligible for RIF priority reemployment consideration as described by

G.S. 126

may apply. •(This is a range. Selected candidate’s salary will be determined within this range based on qualifications, equity, and funding at the time of hire.) This position is located at: 2110 Blue Ridge Rd. Raleigh, NC 27607

Primary Purpose of Position:

The NC Museum of Art is seeking an enthusiastic individual to be part of our team! The Manager of Visitor and Volunteer Experience provides first line of interaction between the Museum, volunteers, and visitors. Position serves as a customer relations representative for visitors, addressing unexpected changes, requests, and unusual circumstances as they arise. In addition, this role is responsible for all volunteer relations, engagement, and retention efforts. Key Responsibilities include but are not limited to: Acting as point of contact for Museum departments in need of volunteers and connecting volunteers to each department. Developing and implementing strategies for recruiting and retaining a diverse volunteer workforce. Maintaining statistical records of volunteer placement, participation, and performance. Serving as community liaison for growing and retaining a diverse network of volunteers and opportunities on campus and community. Providing superior service in greeting and assisting Museum visitors. Assisting visitors at all interaction points and points of sale including the Museum and exhibition stores. Engaging visitors by knowing about the Museum, the art collection, events, programs, and exhibitions. Identifying opportunities to promote memberships to visitors and facilitating membership transactions. Actively building events and understanding the backend of the Museum’s customer relationship software Tessitura and promoting ticket sales of all Museum events. Utilizing customer relationship management tools daily to identify sell-outs, canceled events, and other ticketing needs.

Position/Physical Requirements:

Typical work schedule is Wednesday-Sunday; 9:00 am-5:30 pm. Must have ability to multi-task but also ability to prioritize tasks. Must have ability to stay abreast of Museum activities and events. Must have ability to learn and use Museum’s customer relationship software. Must have excellent customer service skills including the ability to work with people with courtesy and tact in performing public contact duties. Knowledge, Skills and Abilities / Competencies To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Qualified candidates must have or be able to: Demonstrated experience working with and managing volunteers. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See of oshr.nc.gov/experience-guide for details. Bachelor s degree from appropriately accredited institution OR an equivalent combination of training and experience. Supplemental and Contact Information The North Carolina Museum of Art is a division of the Department of Natural and Cultural Resources. The statutory purpose of the museum is to acquire, preserve, and exhibit works of art for the education and enjoyment of the people of the State, and to conduct programs of education, research and publication designed to encourage an interest in and an appreciation of art on the part of the people of the state. The state’s art collection spans more than 5,000 years, from ancient Egypt to the present, making it one of the premier art museums in the Southeast. With a 164-acre campus, the museum also has the distinction of being the nation’s largest art museum park with an extensive trail system that connects to the 63-mile Capital Area Greenway through the City of Raleigh. Facilities located within the park include two main museum buildings, a large outdoor performing arts facility/amphitheater, parking lots, bike trails, and greenways. The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team! _ ____ ________________________________________________________________________________ The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. Application Process Please watch our video here that walks you through each step of the application process. Be sure to complete the application in full . Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. “See Resume” or “See Attachment” will NOT be accepted. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application, to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. Veteran’s and National Guard Preference Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Employment Eligibility It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). NEOGOV Technical Assistance If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ’s information on the website. If you are still experiencing technical issues with your application, please call the NEOGOV Help Line at 855-524-5627.

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources Division of Human Resources Angela Avant-Jones 109 East Jones Street Raleigh, NC 27699

Phone:

919-814-6670 employment@dncr.nc.gov

NOTE:

For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.