Renewals Manager, Commercial Position Available In Wake, North Carolina

Job Description:

Egnyte Your Career. Spark Your Passion. Egnyte is a place wherewe spark opportunities for amazing people. We believe that everyrole has a great impact, and every Egnyter should be respected.

When joining Egnyte, you’re not just landing a new career, youbecome part of a team of Egnyters that are doers, thinkers, andcollaborators who embrace and live by our values: InvestedRelationships Fiscal Prudence Candid Conversations About EgnyteEgnyte is the secure multi-cloud platform for content security andgovernance that enables organizations to better protect andcollaborate on their most valuable content. Established in 2008,Egnyte has democratized cloud content security for more than 22,000organizations, helping customers improve data security, maintaincompliance, prevent and detect ransomware threats, and boostemployee productivity on any app, any cloud, anywhere. The RenewalsManager provides focus and drives consistency in the execution ofvarious customer renewal and revenue retention related matters. Asuccessful Renewals Manager will manage the successful renewalprocess of commercial accounts, as well as aid in efforts ofcustomer success and retention activities.

What You’ll Do:

SupportEgnyte’s volume segment of customers by responding to inboundinquiries related to renewals, including questions around existingsolutions, user quantities, renewal terms, dates, and pricing.

Update quotes and documentation promptly as needed, ensuringaccuracy and consistency throughout the renewal process. Developand implement strategies to enhance revenue retention and mitigatechurn in assigned segmentation of customer base. Maintain & manageterritory level reporting Coordinate a streamlined process andsystematic approach for annual customer renewals with the aim ofincreasing revenue retention and expansion while mitigating revenueattrition and contraction. Collaborate cross-functionally withSales, Customer Success, Sales Operations, and Finance to gaininsights into customer needs and provide clear status updatesduring the renewal cycle. Keep all systems of record (e.g., CRM,quoting tools) accurate and up to date. Ability to successfullyretain at-risk customer renewals. Facilitate and ensure effectivecommunication between customers and internal teams, directinginquiries to the appropriate resources as necessary. Ensure thatEgnyte’s best practices and methodologies are met on a consistentbasis. Contribute to process improvements and knowledge basedocumentation for common renewal scenarios. Hybrid office model of3 days a week in office Will report directly to Manager ofCommercial Renewals.

Your Qualifications:

2 years of experience inSaaS renewals, account management, or collections role.

Demonstrated success of managing client interactions. Proficiencywith tools like Salesforce, Zendesk and Jira. Highly data-drivenmindset and passion for analytics. A team player comfortableworking independently in a fast-paced, constantly evolvingenvironment. Comfortable working in a fast-paced and ability tomanage multiple accounts simultaneously while maintaining attentionto detail. Excellent communication skills (writing, listening,phone, documentation). Bachelor’s degree or related experience froman accredited college or university.

Compensation:

Our compensationreflects the cost of labor across multiple U.S. geographiclocations and pay varies based on defined markets. The standardbase pay range for this position across the U.S. is $50k – $70kannually. Pay varies by work location and may also be dependent onjob-related skills, knowledge, and/or experience. During theinterview and/or hiring process, your recruiter can share moreinformation about the compensation package specific to the role andjob location.

Benefits:

Competitive salaries and comprehensivebenefits Company equity depending on role and level Flexible hoursand generous time off (RTO, Responsible Time Off) to help supportyour work-life balance Paid holidays and sick time 401(k)Retirement Plan (Traditional, Roth and Mega Backdoor Roth) HealthSavings Account (HSA) with a generous employer contribution Up to12wks of paid Parental and Adoption Leave to help you grow yourfamily Modern and collaborative offices located in Spokane, WA;Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, andPoznan, Poland Gym, cell phone, and internet reimbursement Freewell-being apps such as Peloton, Carrot, and Spring Health forGuardian are offered, as well access to our Employee AssistanceProgram (EAP) Perks include discounted pet insurance, electronics,theme park tickets, travel, plus more Your own Egnyte account withlifetime access Equal Employment Opportunity Egnyte, Inc. is anEqual Opportunity Employer that does not discriminate on the basisof actual or perceived race, color, creed, religion, nationalorigin, ancestry, citizenship status, age, sex or gender (includingpregnancy, childbirth, pregnancy-related conditions, andlactation), gender identity or expression (including transgenderstatus), sexual orientation, marital status, military service andveteran status, physical or mental disability, genetic information,or any other characteristic protected by applicable federal, state,or local laws and ordinances. Egnyte, Inc.s management team isdedicated to this policy with respect to recruitment, hiring,placement, promotion, transfer, training, compensation, benefits,employee activities, access to facilities and programs, and generaltreatment during employment.

Commitment To Diversity, Equity, andInclusion:

At Egnyte, we celebrate our differences and thrive onour diversity for our employees, our products, our customers, ourinvestors, and our communities. Our global Egnyte EmployeeCommunities (EECs) support representation and inclusion across ourdiverse workplace. Egnyters are encouraged to bring their wholeselves to work and to appreciate the many differences thatcollectively make Egnyte a higher-performing company and a greatplace to be