Customer Service Manager Position Available In Cheshire, New Hampshire

Customer Service Manager 4.1 4.1 out of 5 stars 294 West St Ste 5, Keene, NH 03431 Our client located North of Keene, NH is looking for a Customer Service Manager to join their team! Your qualifications for the Customer Service Manager position are as follows: High School Diploma 3+ years of recent and relevant customer service experience Previous supervisory experience Solid computer skills including Microsoft Office Suite Experience with NetSuite and E-commerce is a plus Order processing experience Ability to work in a high stress environment Familiarity with website functionality Analytical and reporting skills Professional written/verbal communication and interpersonal skills Excellent organizational skills and commitment to follow through Ability to manage time efficiently and handle multiple shifting priorities Ability to work hours as required to meet customer needs Benefits you will receive as the

Customer Service Manager:

Direct Hire position Full time Monday – Friday 8am-5pm 100% onsite Salary commensurate with skills and experience Health & Dental insurance HSA 401k Paid holidays/vacation Employee discount For the Customer Service Manager position your duties will include: Manage daily operations of customer service department Develop/implement department policies/procedures Answer multi-line phone and take orders Provide follow up assistance and respond to requests in a timely manner Ensure superior customer service and support Provide training for CSR and retail team members Target new customer relationships, cold calling, networking, customer visits Maintain strong existing customer relationships Maintain in-depth product knowledge to promote and sell Maintain database Use ERP system Ensure improved service metrics to achieve superior customer service Develop/implement growth strategies Collaborate with other teams to drive improvement and success If you are an enthusiastic, highly motivated people person with the required skills and experience, we want to hear from you! To apply for this position, please email your resume to julie@masemp.com, call 603-358-1000 or apply online at www.masemp.com. We are here to help! For your convenience, Masiello Employment Services offers phone & video interviews/meetings. We can’t wait to virtually meet you! MAS603