Customer Service Manager Position Available In Rockingham, New Hampshire

Customer Service Manager Moveras, LLC – 2.4

Salem, NH Job Details Full-time Estimated:

$67K – $76.3K a year 11 hours ago Qualifications Bilingual Spanish Microsoft Excel Customer service 5 years Mid-level Bachelor’s degree Business Full Job Description Moveras, LLC, is a leading remanufacturer of automotive transmissions, producing more than 30,000 units per year in 3 locations in the US and Mexico. Our mission is to deliver the industry’s best quality, availability and customer service. We are committed to constant improvement based on LEAN manufacturing principles. We accomplish our goals with true teamwork. Our people are the source of our success, and we treat all teammates accordingly. Summary We are looking for an ultra-high energy Customer Service Manager with a passion for creating enthusiastic teams to provide over the top experiences for our customers. The candidate will be managing both our customer service team as well as our technical support and warranty teams – both vital to taking care of our customers. Additionally this person will work hand in hand with other supervisors to create a dynamic, efficient, successful and united supervisory team. The position requires strong communications skills and bi-lingual (Spanish) would be a welcome plus.

Skills and Responsibilities:

Have an incredibly high energy level with the ability to drive positive thinking and fun customer focused environment. Managing and recruiting both customer service and technical service team members. Versed in ERP and CRM packages and have a vision for improving and innovating our current processes. Be hands on and available to customers both at the C and district levels. Ability to handle and resolve difficult customers and escalations. Understand which metrics to track and how to use those to manage efficiently and to motivate the team. You must be a change agent, a motivator and an innovator. Willing to get into the details, analyze, draw conclusions and most importantly ensure the customer is satisfied. Flexible and able to adapt to requirements in a fast paced setting. Ability to develop programs to motivate and incent the department

Required and Preferred Skills:

A bachelor’s degree in business preferred. A minimum of 5 years’ experience managing a customer service team is a must. Automotive aftermarket experience a plus Excel skills above average.