Manager of Client Services Position Available In Rockingham, New Hampshire

Manager of Client Services Medicus Healthcare Solutions – 3.6

Windham, NH Job Details Full-time Estimated:

$65.2K – $85.6K a year 1 day ago Benefits Health insurance Unlimited paid time off Dental insurance Vision insurance 401(k) matching Benefits from day one Volunteer time off Free fitness classes Qualifications Mid-level 3 years Analysis skills Project management Bachelor’s degree Client services Project leadership Leadership Negotiation Time management Full Job Description The Manager of Client Services is integral to the sales process and will manage the operations for the awarded business and will report to the Director of Account Management. This position will oversee all Account Managers responsible for the day-to-day operations of Medicus clients and providers and will serve as a liaison between the client and providers. In this role, you will: Provide strategic leadership and direction to the Account Management team overseeing Medicus clients and providers. Ensure alignment with company goals and maintain high performance through coaching and development. Oversee account manager performance through weekly, monthly, and quarterly metrics. Use data to drive accountability and continuous improvement. Deliver exceptional customer service to Medicus clients. Serve as the primary point of escalation and internal advocate, ensuring client satisfaction and long-term retention. Support execution of organizational initiatives in collaboration with senior management to support overall business strategy. Proactively identify potential project risks and develop strategies for timely resolution to maintain project integrity and client satisfaction. Work collaboratively with Sales, Delivery, Contracts, Licensing, Credentialing, Travel, and Finance teams to ensure seamless execution and communication across projects. Oversee and optimize onboarding processes to ensure a smooth and timely experience for both clients and providers. Support opportunities for revenue expansion within the existing client portfolio, in collaboration with the BDE team. Represent Medicus in face-to-face interactions with internal and external stakeholders. Coordinate activities to drive collaboration, efficiency, and shared success. Here’s what we look for: Bachelor’s Degree Client service experience is preferred. A minimum of 3 years’ experience in a project lead capacity Demonstrated experience interacting with clients in a leadership capacity and managing deliverables and expectations for all stakeholders Worked successfully in a project management or high-level account sales position that required client communication, integration in the sales process, and delivery management and oversight Sense of Urgency Resourceful and proactive Ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments Strong decision making and negotiation skills Superior Time Management skills Detail Oriented and possessing a high level of integrity Strong Work Ethic Influence through Superior People Skills Demonstrated excellence in delivery of large scale, complex service offerings Must possess strong interpersonal and analytical skills Formal training with project management is desirable Ability to travel approximately 25% Why You Should Work with

Us:

Quarterly company bonus incentives Clearly defined benchmarks for career progression Unlimited Paid Time Off Full medical, dental, and vision benefits -starting DAY 1! 401K matching program, fully vested Comprehensive new-hire training and ongoing learning opportunities Quarterly company meetings and social events State-of-the-art fitness facility and free fitness classes offered each week. Volunteer Time Off Opportunity to go on President’s Club (all-expense paid trip for two!) Your character is more important than any level of skill, experience, or education. We expect all of our people to exhibit these common attributes: high level of integrity , desire for excellence , strong work ethic , results-oriented team player . Medicus is proud to share our commitment to diversity and are excited to continue advancing and promoting DEI in the workplace.