Service BDC Manager Position Available In Sullivan, New Hampshire

933 of 10,000 Salary Not Available
Position range in Sullivan County $65k – $116k Per Year Service BDC Manager
McGee Toyota of Claremont

Occupation:

Management Occupations

Location:

Claremont, NH – 03743
Positions available: 1
Job #: 58496

Source:

Proexel

Posted:

4/26/2025

Delivery Method:

Proexel

Web Site:

proexel.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Job Requirements and Properties Job Description Help for Job Description. Job Description Help for Job Description. Lead and manage the Service BDC team, providing training, coaching, and performance evaluations to ensure high productivity and customer satisfaction. Develop and implement strategies to increase service appointment bookings and more.
Lead and manage the Service BDC team, providing training, coaching, and performance evaluations to ensure high productivity and customer satisfaction. Develop and implement strategies to increase service appointment bookings and follow-up with existing customers to schedule routine maintenance, repairs, and service visits. Handle inbound and outbound calls, emails, and texts to engage with customers, address service inquiries, and resolve concerns. Collaborate with the service department to ensure a seamless process for managing customer appointments, vehicle repairs, and service work. Monitor and analyze performance metrics such as appointment scheduling, conversion rates, and customer satisfaction scores to identify areas for improvement. Maintain a high level of customer service by addressing customer issues and concerns promptly and professionally. Manage customer retention initiatives, including service reminders, follow-up communications, and loyalty programs. Work with the marketing team to create and implement promotions or campaigns aimed at driving service traffic. Ensure proper documentation and record-keeping of customer interactions and appointments within the dealership’s CRM system. Assist in developing and managing budgets for BDC operations, tracking expenses, and ensuring that goals are met.
Previous experience in an auto dealership environment, preferably in service or BDC management. Strong leadership and team management skills with a proven ability to drive results. Excellent communication and customer service skills, both verbal and written. Proficient in CRM software and Microsoft Office applications. Ability to analyze data, monitor key performance indicators, and implement strategies for improvement. Knowledge of automotive services and repair processes is a plus. Strong organizational skills with the ability to multitask in a fast-paced environment.