CUSTOMER ACCOUNT COORDINATOR Position Available In Bergen, New Jersey

CUSTOMER ACCOUNT COORDINATOR

Dassault Falcon Jet Corp – 3.6 Little Ferry, NJ Job Details Full-time $64,000 – $69,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications SAP CRM Customer service 5 years SAP Mid-level Microsoft Office High school diploma or GED Driver’s License Aviation Communication skills Time management Full Job Description Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us! Why Join Us?

Impactful Work:

Your expertise will directly contribute to the safety and efficiency of our operations.

Growth Opportunities:

We support your professional development and offer opportunities for advancement.

Collaborative Environment:

Work with a team of dedicated professionals who are passionate about aviation. Ready to soar with us? Apply now and be a part of our mission!

Principal Duties:

Develop/maintain solid business relationships in coordination with Regional Customer Service Sales Manager with clients in assigned territories Collaborate with Regional Customer Service Sales Manager, ensure all customer administrative requirements are met in a timely manner/in accordance with established guidelines Lead territory by delegating work and guide Customer Service Representatives to resolve all administrative requirements Call clients to advise of incoming AOG shipments including notification of delivery Use Daily Order Report follow up with customers to confirm delivery of AOG parts ordered Assist with follow up of open customer quotes, convert to order if customer decides to make purchase Work closely with material/Backorder Team to fill back orders in a timely manner, keep client informed on process Answer customer inquiries in a timely and accurate manner or direct to proper personnel Review status of customer-owned equipment and inform customers of status Coordinate interdepartmental correspondence relating to timely delivery of spares Assist customers with back orders and warranty reports Assist customers with Customer Due In Cores as needed Inform customers of all new programs and special promotions Effectively answer customer administrative questions Provide airworthiness documents to clients as required Review customers account statements and assist resolution of any disputes Respond to internal communications regarding flight delay and cancellation notifications Notify customers with supplemental billing information as it becomes available Process urgent reversals Coordinate interdepartmental correspondence relating to timely delivery of spares Manage client base with preferred CRM Report processing as required

Non-Principal Duties:

Assist training Spares Online customers Assist customer in utilizing DFJ technical manuals Assist customer in filling out DFJ forms (service reports/warranty claims, MSP) Assist customer in understanding DFJ-issued invoices Assist in reviewing invoice disputes in a timely manner Perform off-hour telephone coverage as needed

Minimum Qualifications:

High school diploma or GED Minimum five (5) years of customer service experience in a fast paced environment At least five (5) years of experience in Business Aviation or product support Familiar with SAP Intermediate knowledge of Microsoft Office Thorough knowledge of DFJ product support operation or similar operation Ability to communicate effectively and professionally one-on-one with internal and external customers Ability to work effectively as part of a team Ability to make decisions that satisfy client needs while moving towards Spares established goals Excellent written and verbal communication skills Excellent listening skills Exceptional organizational, time management and follow up skills Required to work rotating shifts

Additional Desired Qualifications:

Technical knowledge of the Falcon Aircraft Fleet preferred Working knowledge of SAP and CRM platforms College degree preferred Valid driver’s license

Working Conditions:

Office environment Use of personal computers, fax and copy machines Ability to lift a minimum of 30 pounds Ability to travel required Heavy customer correspondence Ability to work varied shifts, including weekend coverage as needed Compensation and Benefits The compensation for this position typically falls between $64,000 and $69,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more. We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.