Director – Client Services – Acupac Business Dev. Salary SG&A Position Available In Bergen, New Jersey

Director – Client Services – Acupac Business Dev. Salary SG&A
Req #4601
kdc/one Acupac, Mahwah, New Jersey, United States of America Job Description
Posted Wednesday, June 11, 2025 at 10:00 PM The KDC/ONE team is made up of the best in the business. Our diverse and evolving workforce thrives in our environment of constant teamwork and collaboration. Join us today! Director, Client Services
KDC/One Acupac, a division of the Knowlton Development Corporation (KDC/One), specializes in designing, formulating, and manufacturing single-use products. These products cater to various sectors including medical, personal care, and cosmetics. Acupac is unique for its innovative packaging solutions and its ability to deliver custom and bespoke products for its clients.
Acupac’s expertise lies in creating unique delivery systems for single-use applications, ensuring high- quality standards and meeting the specific needs of their customers. The company operates out of Mahwah, New Jersey, and is part of a larger network of KDC/One facilities that span North America, Europe, Asia, and South America. This extensive network allows them to offer comprehensive end-to- end solutions, from ideation and formulation to design, packaging, and manufacturing.
The Director, Client Services, is responsible for ensuring that the team delivers exceptional client service for established customers. Working closely with the kdc/one commercial team, the Director Client Services will deliver superior customer service by anticipating customer needs, resolving issues promptly and providing valuable information about product and services. The Director of Client Services will also oversee Project Managers at the site level (dotted line) in collaboration with the Regional Director of Project Management.
The Director Client Services will also work internally with counterpart in Marketing, R D, QC/ QA, Production & Warehouse departments to ensure smooth order processing and work to resolve any problems with orders, delivery dates or service.

Essential Duties and Responsibilities:

• Build a talented and motivated team of client service managers and representatives; hiring, developing, training and managing the team.
• Promote a safe working environment and adhere to health, safety and environmental procedures, company safety rules, good manufacturing practices (GMP’s), standard operating procedures (SOP’s) in line policiesat all times.
• Monitor and assign accounts to the client services team members and handle key accounts as needed.
• Serves as point of escalation for customer issues, developing action plans and leveraging site leadership to find solutions that minimize customer impact.
• Drives “one company” client services by leveraging sites’ knowledge and experience with new customers and assures new customers are met with similar experience from site to site.

Essential Duties and Responsibilities:

(Continued)

• Work closely with the Director of supply chain to ensure liabilities, inventory, planning and overall OTIF is optimal.
• Works with purchasing and customer when a customer PO is placed out of lead time and needs to be expedited.
• Attend Weekly Operations meetings to review open sales orders and sales order maintenance.
• Ensure follows up with finished goods that are past dues, in QC-status, provide reasons & resolution to report back to the customer.
• Ensure billing accuracy and works with A/R to bill for Storage, re-testing, testing, double set-ups.
• Coordinates any customer complaints/returns, issue credits & instructions for reworks.
• Work with finance on customer liabilities, (pushouts, cancellations, or decreases).
• Other duties may be assigned by VPGM.
  Required Qualifications
• Bachelor’s degree in Business administration (B.B.A.),Science of Business Administration (B.S.B.A.) or in a related field.
• Minimum seven (7)+ years’ Client Service role experience in Consumer Products; preferably in cosmetics process manufacturing or an FDA regulated industry.
• Prior supervisory experience

Working Conditions and Physical Demands:

• Capable of lifting up to 25 lbs.
• Capable of standing, walking, and sitting for extended periods.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Process manufacturing environment.
• Office environment.
• The noise level is moderate.
• Lighting is low to moderate.

Equal Opportunity Employer:

KDC/One is an Equal Opportunity Employer and take pride in fostering a diverse and inclusive environment. We would love to learn more about you as a candidate. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices based on race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. Employment with KDC/One is at-will, meaning that either the employee or KDC-ONE can terminate employment at any time and for any reason consistent with applicable state or federal law. Additionally, successful completion of a drug and/or alcohol test is required as a condition of employment with KDC-ONE.