National Road Logistics Customer Care and Operations Manager Position Available In Hudson, New Jersey

National Road Logistics Customer Care and Operations Manager Kuehne+Nagel – 3.5 Jersey City, NJ Job Details Full-time $100,000 – $150,000 a year 7 hours ago Benefits Health insurance 401(k) Tuition reimbursement Qualifications Senior level 2 years Full Job Description It’s more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Jersey City, NJ location is looking for a new Natiional Road Logistics Customer Care and Operations Manager to join our Road Logistics team. How you create impact To Represent Kuehne+Nagel in the local community that embraces both internal and external Road Logistics Customers. The Road Logistics Customer Care Manager oversees and guides the Customer Care strategy on a local level and will look for improvements of customer service standards and help deliver customer excellence. Also, you will lead our Customer Care Location Team by strengthening internal and external customer relationships, onboarding of new Customer’s and new Team members and addressing all Customer complaints urgently. Holding themselves and their Team to top Customer Excellence standards, the goal is Customer growth, satisfaction, retention, and Teamwork. This is a hybrid position that needs candidates who can work in the office 4 days a week. You will manage the activities of the Road Logistics Department setting goals and priorities for the department following Branch, Regional, and Corporate strategy. You will establish guidelines for the Customer Care team following Customer Care and Operational Care framework. You will work with Branch Management on P&L financial responsibility. Monitor productivity and profitability of the department. Avoid additional costs and expenses due to internal failure. You will provide rates and responses to internal and external customer inquiries. You will coordinate with carriers and vendors to ensure branch profitability. Be a primary liaison with all customers to ensure client needs are understood, establishing customer service KPI standards. Develop external and internal relationships to ensure growth. Performance management for the team and direct overall operational activities.

Continuous Improvement:

Develop processes that can be automated and will enhance daily Road Logistics Department performance.

Business Development:

Close coordination with Sales including client visits as prospects or as existing clients. You will develop targets; new customer implementation; follow up to ensure that KPI’s are met and that customer service protocols are implemented. Stay up to date on market intelligence, attend regular market updates with National road logistics team. Oversight of the business process from initial inquiry, through to billing and FSL. What we would like you to bring Minimum of 5 years of experience in Road, Sea, or Air Logistics Minimum of 2 years of experience as a manager or supervisor. Experience with U.S. road regulations is ideal Familiarity with Road Logistics products and core competences is ideal Ability to delegate, work with, or separate from the team Problem solving skills What’s in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $100,000.00 and $150,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1 Who we are Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.