Resilience Lead VP – Investment Bank Position Available In Morris, New Jersey

Job Description:

Join Barclays as a Resilience Lead

• Markets at Barclays whereyoull spearhead the evolution of our digital landscape, drivinginnovation and excellence.

Youll harness cutting-edge technology torevolutionize our digital offerings, ensuring unapparelled customerexperiences. This role ensures the bank’s resilience by managingrisk governance, compliance, and controls. It involves refininggovernance frameworks and fostering collaboration to meetresilience goals. The ideal candidate combines governance expertisewith strong leadership, communication, and analytical skills. To besuccessful one should have experience with below: Experience inrisk, governance, and compliance with a focus on policy andstandards Proven data management skills Effective leadership andcollaboration across teams and stakeholders Clear and impactfulcommunication and presentation skills Other highly valued skillsinclude: A background in Operational Resilience, Technology andSupplier Risk Working knowledge of Governance and ReportingAnalytical mindset with excellent problem-solving abilities You maybe assessed on key critical skills relevant for success in role,such as risk and controls, change and transformation, businessacumen, strategic thinking and digital and technology, as well asjob-specific technical skills. This role is based out of Whippany,NJ. Purpose of the role To support the Specialist Customer Careteam by providing exceptional customer service while resolving morecomplex customer needs/requests. Accountabilities Support theprovision of customer service through various communicationchannels including chat, email and phone. Support the execution ofcustomer service requirements to resolve more complex customerneeds, requests and enquires. Collaboration with teams across thebank to align and integrate customer care processes. Identificationof areas for improvement and providing recommendations for changein customer care processes, by providing feedback and coaching forcolleagues on these highlighted areas. Development andimplementation of customer care procedures and controls to mitigaterisks and maintain efficient operations. Resolution of customerinquiries and issues related to the bank’s products and services,including account balances, transactions and payments. Developmentand execution of reports and presentations on customer careperformance and communicate findings to internal seniorstakeholders. Identification of industry trends and developments toimplement best practice to improve customer care efficiency andeffectiveness . Vice President Expectations Advise keystakeholders, including functional leadership teams and seniormanagement on functional and cross functional areas of impact andalignment. Manage and mitigate risks through assessment, in supportof the control and governance agenda. Demonstrate leadership andaccountability for managing risk and strengthening controls inrelation to the work your team does. Demonstrate comprehensiveunderstanding of the organisation functions to contribute toachieving the goals of the business. Collaborate with other areasof work, for business aligned support areas to keep up to speedwith business activity and the business strategies. Createsolutions based on sophisticated analytical thought comparing andselecting complex alternatives. In-depth analysis withinterpretative thinking will be required to define problems anddevelop innovative solutions. Adopt and include the outcomes ofextensive research in problem solving processes. Seek out, buildand maintain trusting relationships and partnerships with internaland external stakeholders in order to accomplish key businessobjectives, using influencing and negotiating skills to achieveoutcomes. All colleagues will be expected to demonstrate theBarclays Values of Respect, Integrity, Service, Excellence andStewardship

• our moral compass, helping us do what we believe isright. They will also be expected to demonstrate the BarclaysMindset
• to Empower, Challenge and Drive
• the operating manualfor how we behave.