Member Service Manager Position Available In Broome, New York

Member Service Manager 2.8 2.8 out of 5 stars 491 Reynolds Road, Johnson City, NY 13790 Job description Member service Manager•

Lourdes H&F The Role:

Lourdes Health & Fitness is seeking a Member Service Manager who has excellent communication and customer service skills. The Member Service Manager is responsible for greeting guests as they enter and exit the facility, answering phone calls, and directing callers to appropriate personnel. They must respond quickly and effectively to customer needs. The front desk is the first point of contact for current and prospective members and, therefore, must be supervised by individuals that possess an array of competencies and the capacity to carry out multiple functions in a timely manner. The Member Service Manager duties include, but are not limited to: Retrieves messages from voice mail and answers incoming telephone calls, determines purpose of callers, and forwards calls or messages to appropriate personnel or department. Answers questions about organization and provides callers with address, directions, and other information. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Monitors visitor access and issues passes when required. Updates appointments Receives, sorts, and routes mail, and maintains and routes publications. Takes payments for services and products. Performs other clerical duties as needed, such as filing, photocopying, and scanning Follows and assistance with all center procedures. (IE. Guest & Member)

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving

• Uses reason even when dealing with emotional topics. Technical Skills
• Shares expertise with others. Customer Service
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Interpersonal Skills
• Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Oral Communication
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Written Communication
• Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. Teamwork
• Balances team and individual responsibilities; Gives and welcomes feedback and is open to other’s ideas; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Visionary Leadership
• Displays passion and optimism; inspires respect and trust. Ethics and Diversity
• Shows respect and sensitivity towards people regardless of status, position, or their cultural differences; Promotes a harassment-free environment; Works with integrity and ethically; Upholds organizational values. Organizational Support
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values. Judgment
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism
• Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Measures self against standard of excellence. Quality
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity
• Meets productivity standards; strives to increase productivity. Safety and Security
• Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability
• Able to deal and change with frequent change, delays, or unexpected events. Attendance/Punctuality
• Is consistently at work and on time. Dependability
• Follows instructions, responds to management direction; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative
• Volunteers readily; Asks for and offers help when needed.

Lead Front Desk Attendant Qualifications:

A Member service Manager must have strong communication, interpersonal, and problem-solving skills. The Front Desk team is comprised of ambitious, career oriented individuals with strong interpersonal and organizational skills. The position relates very closely to our membership base so the candidates also must have a warm and friendly disposition. The position requires face to face as well as telephone and email communication.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or

Experience :

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Skills:

Must have the ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills :

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, one should have a basic understanding of computers and Microsoft Office.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

Benefits:

Complementary membership as well as discounts on auxiliary services! 401(K) Opportunities for growth

Job Type:

Full-time Pay:

From $19.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Vision insurance

Work Location:

In person