Customer Service Operations Manager Position Available In Chemung, New York

Customer Service Operations Manager

SEPAC 1580

Lake Street, Elmira, NY 14901 Job Summary We are seeking a dedicated and enthusiastic Service operations / Customer Service Manager to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and promoting our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.

Specific Duties and Responsibilities:

Execution of Order Entry

• Receiving customer Purchase Orders
• Checking accuracy of PO’s against quotes
• Double checking pricing & lead times
• Entering orders in ERP system
• Confirming order internally and with customer
• Processing quotes for new & recurring parts.

Execution of Return Material Authorization (RMAs) Working with Production and /or Engineering to authorize the return of damage or defective product Issue RMA documentation for customer Coordinate with proper parties for completion of evaluation and costing Work with sales department personnel to determine pricing Issue quotations for repair work Handle order entry duties, as stated above, when customer confirms repair work quote Offering repair kits for units before issuing RMA form. Customer Relations Management duties Entering various data regarding all sales related activities into CRM software (Syteline/ACT) Generating weekly, monthly and quarterly reports for sales department’s operational use and for Senior Management’s analytical use Regular communication to customers of order status or changes on open orders Follow up with customers on quotes & pending POs. Miscellaneous duties

• Handle a wide assortment of sales support activities for major existing customer programs and new product development business (proposal work)
• Occasional preparation of slide decks using PowerPoint to communicate important milestone information to customers (external and internal)
• Answering customer calls regarding new and existing orders/quotes
• Working with Accounting to set up new customers in S10 and getting approval on terms.
• Additional tasks as needed

Other Skills and Abilities:

• Self‐Starter
• Capable of solving complex problems and meeting customer commitments
• Turn around quotes & orders within 24hrs
• Multi-Tasking
• Self-Organized
• Attention to detail (need to be able to handle processing ~20 quotes and ~15 orders weekly)
• Technical experience a plus

Education and Experience:

• BS in Business or 5 years equivalent experience
• CRM and ERP experience a plus

Job Type:

Full-time Job Type:

Full-time Pay:

$25.00 – $29.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Day shift Monday to Friday Ability to

Commute:

Elmira, NY 14901 (Preferred) Ability to

Relocate:

Elmira, NY 14901: Relocate before starting work (Preferred)

Work Location:

In person