Customer Engagement Supervisor Position Available In Erie, New York

Customer Engagement Supervisor Rosina Food Products Inc – 2.8 Cheektowaga, NY Job Details Full-time $62,000 – $65,000 a year 1 day ago Benefits Opportunities for advancement Qualifications Microsoft PowerPoint Microsoft Word Microsoft Excel Customer service Visio Mid-level Bachelor’s degree Account management 2 years Communication skills

Full Job Description What You’ll Do:

Lead, train, and mentor a team of Customer Engagement/Service Representatives Manage the full order success process for select accounts from order entry through fulfillment Participate in customer and sales team calls and help coordinate customer visits Track and resolve customer complaints, product shortages, and pricing conflicts Manage customer portals to ensure accurate, up-to-date data Support follow-up on promotional contracts, deductions, and invoice issues Handle OS&D claims and maintain supporting documentation Supervise the front desk/reception function for customer-related visits Contribute to special projects including ethical trade audits and new initiatives

What You Bring:

2-4 years of experience in Customer Service, Account Management, or the Food Industry Bachelor’s degree preferred (or equivalent combination of education and experience) Strong organizational and communication skills Proficiency in Excel, Word, PowerPoint, Visio, and order entry systems A customer-first mindset with a passion for cross-functional teamwork Why Join Rosina? Competitive salary ($62,000-$65,000) Family-owned culture with strong values and career growth opportunities Comprehensive benefits package Opportunity to make a real impact with a growing national brand Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.