Provider Services, Workflow Coordinator Position Available In Erie, New York

Provider Services, Workflow Coordinator Point C Hamburg, NY Job Details $43,000 – $45,000 a year 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Managed care Customer service High school diploma or GED Medical billing Communication skills Entry level Full Job Description Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company. The Workflow Coordinator plays a key role in supporting the Clinical Solutions team by managing inbound documentation and communication workflows. This position ensures that requests related to precertification, appeals, and referrals are accurately routed for timely processing. The ideal candidate is detail-oriented, tech-savvy, and comfortable working in a fast-paced, remote environment. Primary Responsibilities Manage incoming fax queue, including precertification requests, appeals, medical records, and group-specific referral requests Accurately categorize and route faxes within the internal ticketing system to support streamlined processing Answer inbound calls from physician offices, hospitals, and members, providing excellent customer service Support general administrative functions within the Clinical Solutions department Perform other duties as assigned Minimum Qualifications High school diploma or equivalent Experience with medical billing and managed care Proficient with computer systems and ability to learn new platforms quickly Strong verbal communication and customer service skills Ability to work independently and manage time effectively

Benefits:

Comprehensive medical, dental, vision, and life insurance coverage 401(k) retirement plan with employer match Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) Paid time off (PTO) and disability leave Employee Assistance Program (EAP)

Equal Employment Opportunity :

At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.