Supervisor, Member Services (Remote) Position Available In Monroe, New York

Job Order Number:

DG0165993

Job Title:

Supervisor, Member Services (Remote)

Company:

Molina Healthcare Location:

Rochester, NY

Salary:

Education:

Information Not Provided

Experience:

Information Not Provided

Hours:

Duration:

Full Time, Regular

Shift:

Description:

 

• JOB DESCRIPTION

• Job Summary
• + Provides customer support and stellar service to meet the needs of our Molina members and providers.+ Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.+ Provides product and service information and identifies opportunities to improve our member and provider experiences.

• KNOWLEDGE/SKILLS/ABILITIES

• + Supervises a team of employees.

Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.+ Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.+ Ensures compliance with Contractual and Regulatory requirements.+ Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.+ Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.+ Achieves individual performance goals as it relates to call center objectives.+ Demonstrates personal responsibility and accountability and leads by example through individual performance.+ Support projects and special initiatives as appropriate.

• JOB QUALIFICATIONS

• Required Education
• Associate degree or equivalent combination of education and experience
• Required Experience
• + 3-5 years’ experience in a call center environment+ 1-2 years supervisory experience
• Preferred Education
• Bachelor’s Degree or equivalent combination of education and experience
• Preferred Experience
• 5-7 yearsTo all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range:

$77,969 – $96,558 / ANNUAL

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.