Customer Success Manager Position Available In Nassau, New York

Customer Success Manager Precision Compounding Pharmacy Bellmore, NY 11710 • Hybrid work

Job Summary:

Precision Compounding Pharmacy is seeking an experienced and dynamic Customer Success Manager to oversee one of our customer success teams and manage key accounts within our compounding pharmacy. The ideal candidate will possess a strong background in pharmacy account management, exceptional leadership skills, and a proven ability to manage and nurture relationships with telehealth companies.

Key Responsibilities:

Customer Success Excellence:

Develop and implement customer success policies and procedures tailored to the needs of our partners. Monitor and analyze customer success metrics and feedback to identify opportunities for improvement. Resolve escalated issues and concerns promptly, ensuring partner satisfaction and adherence to pharmacy regulations.

Serve as the primary point of contact for major accounts, addressing inquiries, processing orders, and providing customized solutions. Conduct regular check-ins and reviews with key clients to ensure their needs are met and to explore opportunities for expanded services.

Operational Efficiency:

Oversee the day-to-day customer success operations, including managing staff schedules, order processing, and resource allocation. Collaborate with pharmacists, technicians, and other departments to ensure seamless service delivery and resolve any cross-functional issues. Ensure compliance with pharmacy regulations, privacy laws (e.g., HIPAA), and internal policies.

Reporting and Analysis:

Prepare and present reports on customer service performance, account status, and key metrics to senior management. Analyze data and trends to inform strategic decisions and drive improvements in service delivery and patient satisfaction.

Customer Feedback and Improvement:

Collect and analyze feedback from patients and healthcare providers to identify trends and areas for enhancement. Work with the team to develop and implement strategies to address feedback and improve overall customer experience.

Qualifications:

Bachelor’s degree in Pharmacy, Business Administration, or a related field (or equivalent experience). Proven experience in customer success within a telehealth, healthcare, or technology setting. Excellent leadership and team management skills with the ability to foster a positive work environment. Outstanding communication and interpersonal skills. Proficiency in pharmacy management software and CRM systems. Strong analytical and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills:

Certification in pharmacy or customer service management (e.g., Certified Customer Service Manager, Pharmacy Technician Certification). Familiarity with industry-specific compliance requirements and best practices. Experience working with specialized pharmacy services or patient care programs.

Sallary:

$85,000k-$95,000k (Depnding on Exprience) ESOP Eligibility As part of Precision Compounding Pharmacy , you’ll be at the heart of an exciting transformation in the telemedicine landscape. Together, we’re pioneering solutions that bridge technology and compassionate care, improving health outcomes for all. We’re committed to your growth, providing you with the resources and support you need to build a meaningful career while exploring your creativity. Ready to be a part of something groundbreaking? Join us as we move healthcare forward, one innovation at a time! For more information, visit https://mypcphealth.com/ Precision Compounding Pharmacy is committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at jobs@mypcphealth.com to request accommodation.

Job Type:

Full-time Pay:

$85,000.00 – $95,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Ability to

Commute:

Bellmore, NY 11710 (Required)

Work Location:

Hybrid remote in Bellmore, NY 11710