Customer Service Coordinator Position Available In New York, New York

Reference Code:

111206
Customer Service Coordinator
Buccellati New York, NY, US Permanent Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times. The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary. The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition. Role Overview The Customer Service Coordinator role will support the E-Commerce team with the management of Buccellati E-Commerce and Digital Customer Service. This includes interfacing with clients as needed, monitoring and fulfilling the sales orders/returns from E-Commerce, and any other ad hoc needs that the E-Commerce team may require. The candidate will work closely with the logistics and customer service team and will report to the Logistics Manager. Responsibilities Interface with clients via email or telephone as needed. Ensure the highest level of customer service, consistent with what is delivered in our boutiques.
Handle inbound calls and emails; greet customers in a timely, professional, and engaging manner.
Provide written responses to customer inquiries, including where their package is, how to return a package, send items for repair, status of repairs, cost estimates, service diagnosis, timelines, etc.
Process and complete all orders and returns generated on the E-Commerce Platform.
Support implementation and workflows to optimize Customer Service efficiency.
Treat special demands or complaints.
Daily monitoring of Maison inbox.
Follow up with any other stakeholders in request to make sure it is being cared for (i.e. boutiques, repair sites, warehouse).
Other requirements as necessary to support the business. Qualifications One-three years’ experience preferred.
Ability to convey and project the luxurious side of Buccellati in the way of expression and attitude.
Experience in luxury retail, experience in luxury retail E-Commerce is a plus.
Excellent oral and written communication skills.
Proficiency in Microsoft Office. Salesforce and SAP knowledge are a plus.
At ease with digital platforms and ability to learn new ones quickly.
Ability to communicate with Brand HQ, as well as internal departments.
Help/support department if needed
An understanding of customer expectations, a service-oriented attitude, and an ability to resolve conflicts.
Excellent organizational skills.
Ability to sit at and use a computer for an extended period.
Entrepreneurial spirit to help build Customer Service and E-Commerce.

Customer Feedback Analysis:

Sifting through comments, reviews, and ratings to identify patterns and areas for improvement is essential. This analysis helps bridge the gap between consumer expectations and the company’s offerings, promoting a culture of continuous improvement.

Return and Refund Processing:

Handling requests for returns and refunds efficiently necessitates a thorough understanding of the company’s policies and clear communication with customers. We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. At Richemont, We Craft the Future!

Salary:

$28 – $33 hourly Salary will be determined based on relevant skills and experience. #Buccellati #Oneofakind #WeCraftTheFuture