Director, Customer Success – Mobile App Publishers Position Available In New York, New York

Director, Customer Success – Mobile App Publishers

Department:

G&A
About the

Role:

The Associate Director, Customer Success – Mobile App is a key member of PubMatic’s Go-To-Market team and is responsible for driving the success of publisher engagements and mobile app monetization across the region. This role leads a team of Customer Success Managers and partners closely with Customer Success Operations Managers and executive leadership to define and execute the mobile app strategy. The candidate will play a critical role in client retention, revenue growth, strategic upsells, and forecasting.

What You’ll Do:

Manage a team of 3+ Customer Success Managers, providing coaching, development, and performance oversight
Partner with executive leadership to define the Mobile App strategy and guide the team in executing against that strategy
Drive strategic upsells of new programs to support additional revenue growth
Establish and build relationships with mobile app publishers to support a healthy and growing PubMatic ecosystem in North America
Maintain a deep understanding of all PubMatic mobile products and the product roadmap for the purposes of upselling and optimizing performance
Work within a regional and globalanizational structure, deploying resources effectively to achieve business objectives
Deliver best-in-class customer service and consultative support for publisher strategy
Own the forecasting and planning for the U.S. Mobile App business, including analysis of headwinds and tailwinds on a quarterly basis
Track and analyze performance, including regular forecasting, to ensure accounts are exceeding sales plans
Maintain active customer conversations through consistent engagement, demonstrating market kledge and mobile programmatic expertise
Collaborate with cross-functional teams, including Product, Engineering, and Ad Solutions, to align on account growth opportunities
Partner with the Ad Solutions team to drive successful pairing of buyer campaigns to mobile app inventory

Who You Are:

5+ years of relevant experience in a Customer Success role, focusing on supply-side mobile app publisher relationship management, identity solutions, and programmatic
Experience managing and growing a customer-facing team
Familiarity with mobile app monetization strategies, SDKs, mediation, and in-app bidding technologies
Demonstrated success in upselling and strategic growth of existing accounts
Excellent presentation andmunication skills
Strong analytical capabilities with a data-driven mindset
Proven success in forecasting and revenue planning in a bottoms-up manner
Comfortable working in a fast-paced, results-driven environment
Additional Information
Return to

Office:

PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.

Benefits:

Our benefits package includes the best of what leadinganizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance,muter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.

Diversity and Inclusion:

PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status