Operations Manager, Technology & Client Success Position Available In New York, New York

Operations Manager, Technology & Client Success Moonshot – 5.0 New York, NY Job Details $110,000 – $140,000 a year 7 hours ago Benefits Health insurance Unlimited paid time off Dental insurance Vision insurance Qualifications Jira Looker Mid-level E-commerce 3 years Software development SaaS AI Communication skills Time management Full Job Description Imagine this: generative AI powering continuous website experimentation—no tickets, no dev bottlenecks, just results. At Moonshot AI , we’re building that future for digital brands—and we need a detail-obsessed, execution-driven Operations Manager to help us scale. You’ll sit at the heart of the business: partnering with the CTO , working alongside our engineering team , and collaborating directly with clients to keep everything running like a well-oiled machine. If you thrive on solving problems, streamlining workflows, and bridging the gap between technical and non-technical teams, this role is for you. What You’ll Achieve As our first Operations Manager supporting the tech side of the business, you’ll bring structure, speed, and clarity to everything from client onboarding and internal projects to release processes and success metrics.

You Will Also:

Work closely with the CTO to manage engineering workflows, sprints, tools, and team operations. Translate client needs and product requirements into internal workflows that actually get done. Help triage and prioritize tasks across engineering, product, and client teams. Own the end-to-end process of onboarding clients from a technical perspective—ensuring no details fall through the cracks. Keep experiments, integrations, and client deliverables on track and on time. Drive internal projects like tooling, documentation, QA, analytics, and performance tracking. Build lightweight systems and processes that allow us to move fast without dropping quality. Maintain close communication between our tech team and customer-facing teams, ensuring everyone is aligned. What We Believe In No ego: Extreme sincerity and integrity drive our interactions.

Ownership:

We take full accountability—in both the good times and the messy ones.

Bias for action:

We move quickly, with focus.

Systems mindset:

We believe a great ops person doesn’t just plug holes—they redesign the pipe.

Make it fun:

Even under pressure, we find ways to laugh. Who We’re Looking For You’re an operator at heart. You love clarity, accountability, and making things run better. You can go from helping engineers streamline their Jira board to walking a client through a new rollout without skipping a beat.

Must-Haves:

3-6 years of experience in operations, program/project management, or technical account roles—ideally at a high-growth startup. Proven ability to manage cross-functional projects and drive alignment. Strong organizational and time management skills—you never miss a detail. Excellent communication skills; you’re a natural translator between technical and non-technical stakeholders. A strong grasp of web technologies, software development processes, and client workflows. Experience working closely with product, engineering, and customer success teams.

Extra Points For:

Familiarity with tools like Notion, Jira, Linear, Slack, and Looker. Experience in eCommerce, SaaS, or AI-powered products. Startup background—especially in a “wear many hats” environment. Comfort with light technical troubleshooting or QA. Compensation & Logistics Base salary: $110,000-$140,000 depending on experience

Equity:

Meaningful ownership in the company Full medical, dental, and vision coverage for you and your family Unlimited PTO—we trust you to take the time you need Office-first culture (4 days/week) in Midtown Manhattan (41st & Broadway) You’ll work directly with the CTO, founding team, and key clients Backed by top-tier investors from NYC, SF, and TLV Ready to help us scale a category-defining AI product? (or reach out to )