Student Service Manager Position Available In New York, New York

Student Service Manager L’Alliance New York Manhattan, NY 10022 Overview Spread joie de vivre through language, culture, and connection! At L’Alliance New York, we are more than a school—we are a vibrant, inclusive community dedicated to celebrating the richness of francophone cultures from around the world. With locations in Midtown Manhattan and Montclair, NJ, L’Alliance New York is a multi-disciplinary educational and cultural non-profit organization offering dynamic French language instruction and bold, diverse programming in the arts and humanities. As the largest French language center in the tri-state area—with over 6,000 enrollments annually—our Language Center offers classes for toddlers to adults, from complete beginners to native speakers. We are also proud to host a French immersion preschool, an extensive French Library, and year-round cultural events, ranging from cinema, performing arts, and visual arts to talks, panels, and social gatherings. Rooted in humanism and open exchange, L’Alliance New York exists to amplify voices, build bridges, and create joyful experiences that bring the diversity of the francophone world to New York and beyond. Whether through language, art, or conversation, we invite people of all ages and backgrounds to explore, connect, and share. Position Summary The Student Services Manager plays a key role in shaping a welcoming, high-quality experience for every student who walks through our doors or connects with us online. This person will lead customer service operations for the Language Center, manage two Operations Assistants, and serve as a vital link between students, staff, and programs. Key Responsibilities Customer Service Leadership

• Set the tone for outstanding customer service in alignment with L’Alliance New York’s values and style.
• Supervise and mentor two Operations Assistants, who serve as the first point of contact for students (in person, by phone, and via email).
• Handle escalated student concerns with empathy, professionalism, and clear solutions.
• Step in at reception during high-volume times or staff absences. Support for Group Classes
• Oversee all communications related to group classes and camps (e.g., cancellations, confirmations, room changes), in coordination with the Adult and Youth Programs teams.
• Manage and communicate any changes to group class schedules, including the organization of make-up sessions as needed.
• Assign group classes to classrooms and ensure all logistical needs are met to support a smooth learning experience. Data Analysis & Process Improvement
• Monitor and optimize student registration and class enrollment workflows for greater efficiency and accuracy.
• Collect and analyze student feedback to continuously enhance the Language Center’s services and overall experience.
• Ensure student records and data are maintained accurately and in compliance with privacy regulations; prepare regular reports on student service metrics (enrollment, satisfaction, inquiries) for the Language Center leadership.

The job description above is not an exhaustive list of duties. The person in this role will be expected to perform different tasks as necessitated by the role and the overall business objectives of L’Alliance New York. Who You Are This role might be a great fit if:

• You’re a helper at heart. You genuinely enjoy solving problems and stepping in wherever needed.
• You’re an ace communicator. Your messages are clear, engaging, and helpful—whether you’re answering a student email or coaching a team member.
• You care deeply about hospitality. You understand that creating a welcoming environment is central to an excellent educational experience.
• You’re organized and efficient. You thrive on juggling priorities and love the feeling of a crossed-off checklist.
• You’re tech-savvy. You learn new platforms quickly and enjoy using tools that make work more efficient.
• You’re curious, collaborative, and resilient. You see every challenge as a learning opportunity and value open feedback.
• You love French language and culture.

Whether you’re fluent or still learning, you’re enthusiastic about francophone life and want to share that passion with others. At L’Alliance New York, you’ll join a collaborative, multilingual team that values creativity, kindness, and cultural curiosity. Whether you’re helping a student register, sharing a laugh with a colleague, or attending a film screening after hours, you’ll be part of a community that believes in the power of language and human connection.

TO APPLY

: Please submit a resume, cover letter, and 2 references to the People & Culture Department at careers@lallianceny.org. Please note : Due to the volume of applications we receive, only candidates selected for an interview will be contacted. Employment at L’Alliance New York is at-will, meaning that either the employee or the organization may end the employment relationship at any time, with or without cause or notice, unless otherwise specified in a written agreement. If you require a reasonable accommodation to participate in the application or interview process, please reach out via the same email address. L’Alliance New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, marital status, religion, gender, sexual orientation, national origin, disability status, citizenship status, protected veteran status, or any other characteristic protected by law.

Job Type:

Full-time Pay:

$65,000.00 – $75,000.00 per year

Benefits:

Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Schedule:

Day shift

Work Location:

In person