Order Fulfilment Coordinator Position Available In Onondaga, New York

Order Fulfilment Coordinator Rightstone Skaneateles, NY The Opportunity Description Schedule:

Monday to Friday (8AM-4PM/5PM)

Setup:

Hybrid – in office about 3x a week. You will need to be onsite every day for the first few weeks of training.

What You’ll Do:

Respond to and manage customer requests related to service, including quotations, RMA creation, order entry, and billing inquiries Coordinate the repair and calibration process, including product assessment, troubleshooting, and technical support Deliver timely follow-up and maintain clear communication for orders requiring additional information or documentation Collaborate with internal teams (Manufacturing, Service, Supply Chain, Engineering, Account Management) to meet service and delivery expectations Use SAP to manage order processing, track product delivery, and coordinate with production sites for both domestic and international orders Build and maintain strong relationships with customers, ensuring a high level of satisfaction and responsiveness Log and manage customer interactions in Salesforce.com, including account and contact updates Ensure compliance with Know Your Customer (KYC) policies, International Trade Controls, and all other legal and ethical requirements Take full ownership of commercial operations transactions from inquiry through invoicing Experience Required for

Your Success Required:

Associate degree OR high school diploma/GED with at least 3 years of experience in industrial services or a similar support role Strong customer service and communication skills, both written and verbal Experience working in a fast-paced, data-driven environment

Preferred:

Bachelor’s degree in Business, Finance, Engineering, or a related field 5+ years of experience in Customer Care or Service Support, preferably in an industrial or technical setting Familiarity with commercial terms such as incoterms, payment terms, and T&Cs Experience with SAP (order processing, quotations, invoicing) and Salesforce.com or Deal Machine Advanced Microsoft Excel skills and comfort working with data reports Fluency in Spanish or Portuguese is a plus RightStoneis a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!