Customer Success Manager Position Available In Allegheny, Pennsylvania

Pittsburgh, PA Remote Job
13 Jun 2025
21517618
Summary
Pittsburgh, PA Remote Job
Competitive Salary
1 Years Experience
Bachelor’s degree
No Commisssion
40.00 hours per week / Day Shift /Full-Time
Description Job Description Summary Responsible for ongoing success and growth of LogicalisOne service offering. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives. As a trusted business advisor for assigned customers, plays a crucial role in engaging with customers to track key success metrics and outcomes, and conduct periodic account reviews. Cultivates and maintains strong relationships with customers ensuring high levels of customer satisfaction and recognition of ROI, leading to growth opportunities and renewals. Works closely with customers to ensure they are satisfied with services received and improves upon areas of dissatisfaction. Essential Duties and Responsibilities Develops and maintains strong understanding of customer’s business, including their goals, strategy, and challenges and applies Customer Success methodology to lead them through all phases of implementation, with focus on adoption and customer outcomes. Understands customer needs around contracted services and work with customers to develop a roadmap and plan to achieve customer’s desired outcomes. Acts as the point of contact to assist Customer with utilizing all services available through the contracted program. Works closely with the assigned delivery Subject Matter Expert to ensure a proactive approach is taken with customers. Works with service delivery team to engage the appropriate delivery resource for customer requests. Serves as the primary escalation point for Priority Case management/Priority Service support. Conducts quarterly workshop sessions designed for Logicalis to understand Customer’s business and technology objectives and assist with aligning available credits to Customer’s IT needs. Prepares monthly review sessions designed to validate progress and direction defined in quarterly workshops. Manages reactive support requests aligned to available service credits. Works with customers to expand and renew service contracts based on value provided during the term of the service. Manages the Change management process for adjustments to customer contracts. Ensures swift resolution of service issues by leveraging resources from cross-functional teams, as needed. Regularly communicates with the extended sales team on customer needs and overall status of the service. Maintains current and thorough knowledge of relevant software and services offerings. Participates in sales cycle as needed to gather r To view the full job description please use the link below.

https:

//www.aplitrak.com/?adid=YmJnZW5lcmljLjU1Mzg0LjEwODY1QHVzbG9naWNhbGlzY29tcC5hcGxpdHJhay5jb20