Cold Storage Business Manager Position Available In Bucks, Pennsylvania

Cold Storage Business Manager Derstines Inc 3245 State Road, Sellersville, PA 18960 Are you looking to join an innovative and rapidly growing company? If you are driven to succeed and pride yourself on quality of work, then Derstine’s Foodservice Distributor is the company for you! For over 41 years we have provided products to restaurants and other food industries, with excellent customer service and quality goods. We have partnered with many distributors to get the best quality products while leading the region in client satisfaction. Our success is attributed to our skilled team of professionals who are dedicated to ensuring customer satisfaction and share Derstine’s philosophy of quality and responsiveness.

Position Summary:

The Cold Storage Business Manager is responsible for overseeing the day-to-day execution of EZ3PL paperwork and billing processes, while serving as the primary point of contact for EZ3PL customer service. This role not only manages transactional tasks such as SAP EWM entries, label creation, and invoice processing, but also leads and supports the EZ3PL coordination team to ensure timely, accurate, and efficient operations. The ideal candidate demonstrates a strong attention to detail, excels at multi-tasking, and brings leadership qualities to foster team accountability and communication. They should also have a desire to learn new things and take initiative in implementing improved systems and procedures to optimize workflow.

Key Responsibilities:

Leadership & Team Oversight:

Act as the primary contact for escalated EZ3PL issues or time-sensitive matters. Provide guidance and training to team members on EZ3PL procedures and customer service expectations. Help assign daily tasks and monitor workload distribution across the EZ3PL team. Support management in process improvements, system updates, and reporting. Lead by example with professionalism, responsiveness, and attention to detail.

Transaction Management & Billing:

Create and manage Inbound (IB) and Outbound (OB) transactions in SAP EWM. Confirm daily EZ3PL transactions and process billing accordingly. Complete monthly EZ3PL billing and send invoices to customers at the start of each month. Create individual invoices for container customers. Verify and double-check weight sheets and counts from the warehouse prior to finalizing customer documents. Analyze EZ3PL pricing annually and update pricing structure for the upcoming year.

Customer Support & Communication:

Monitor and respond to emails from EZ3PLHelp@derstines.com and personal @derstines.com accounts throughout the day. Prioritize communication based on urgency and customer relationship. Send signed BOLs and weight sheets promptly to customers. Maintain open, proactive communication with EZ3PL customers regarding orders, issues, or changes.

Shipping & Scheduling:

Create shipping labels and schedule carrier pickups with UPS, FedEx, and others as needed. Add all IB/OB appointments to the Fiori Dock Schedule. Monitor and respond to appointment scheduling emails, rush requests, or time changes. Support warehouse staff with coordination and documentation related to EZ3PL orders.

Benefits Offered:

Major Medical Benefit Plans including; Medical, Dental, and Vision (30 days/1st of the month following) Employer Paid Life Insurance 401K with company match Competitive Compensation Based on Experience Paid Holidays, Personal Days, and Vacation Days (90 days/1st of the month following) Employee Product Discounts-available immediately

Position Requirements:

High school diploma or equivalent Authorized to work in the U.S. without sponsorship Strong organizational and communication skills High attention to detail and ability to multitask effectively Basic math and computer skills Experience with an ERP and WM system preferred Proficiency with Microsoft Office 365, Google Docs, Excel, Word, Teams, or comparable applications Prior experience in AP, AR, logistics, or shipping/receiving preferred Previous leadership or supervisory experience is a plus

Recommended Skills:

Ability to lead and motivate a small team Strong problem-solving and decision-making skills Efficient, accurate data entry and documentation Ability to prioritize multiple tasks and deadlines under pressure Customer service orientation with professional communication

Work Environment and Physical Requirements:

Prolonged periods of sitting, standing, and walking (up to 10-12 hours) Occasional lifting up to 50 lbs Frequent use of hands, bending, stretching, and reaching (above shoulders and below waist) Office and warehouse environment; may require occasional on-site warehouse presence

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice, at management’s discretion. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected classes.