Client Success Manager Position Available In Butler, Pennsylvania

Client Success Manager 3.9 3.9 out of 5 stars Harmony, PA 16037 • Hybrid work Company Overview Our mission at LEFCON is to improve, protect, and deliver reliable technology while providing exceptional employee support, unparalleled customer service, and significant community contributions. We measure our ability to deliver on the mission through Employee Experience, Customer Satisfaction, and our Financials. At LEFCON, our people come first. We find that when people love what they do, it becomes contagious, and we can provide a higher level of customer service. When we get it right with our people and our customers. The financial results seem to take care of themselves. This is why we have been on Inc.’s Fastest-Growing Private Companies list for the last 4 years. Summary The Client Success Manager is a hybrid role that blends the relationship focus of a Customer Success Manager with the technical expertise of a Technical Account Manager. You’ll serve as a trusted advisor to clients, understanding their business goals, providing proactive technical guidance, and ensuring the successful delivery of our IT services and projects. This role is essential in driving client satisfaction, retention, and growth. Key Responsibilities Client Relationship & Strategic Alignment Serve as the primary relationship manager for assigned client accounts. Develop a deep understanding of each client’s business model, priorities, and pain points. Conduct regular business and ticket reviews to assess client satisfaction, present service metrics, and align IT initiatives with business objectives. Technical Account Management Act as the technical liaison between clients and internal teams. Provide high-level guidance on infrastructure, security, cloud services, and end-user computing. Coordinate technology road mapping, lifecycle management, and budget forecasting. Ensure compliance with best practices, security standards, and contractual SLAs. Service Delivery Oversight Monitor service performance, ticket trends, and project progress for assigned clients. Facilitate timely resolution of escalated issues and ensure root cause analysis where appropriate. Collaborate with TOC/NOC service teams to ensure the highest level of client support and technical delivery. Client Advocacy & Growth Enablement Represent the voice of the client internally to influence continuous improvement of services and solutions. Identify opportunities for expanding services based on business need or technical gaps. Support proposal development and client renewals by providing strategic insight and documentation. Documentation & Reporting Maintain up-to-date client documentation, including environment details, roadmaps, and strategic plans. Deliver monthly or quarterly reporting on service metrics, project status, and proactive recommendations. Qualifications 5 years of experience in a client-facing technical role (e.g., Technical Account Manager, Customer Success Manager, IT Consultant, or similar) Strong technical knowledge in IT infrastructure, O365 Admin, cybersecurity, and managed services Exceptional relationship management, communication, and problem-solving skills Ability to balance business priorities with technical complexity Experience using ticketing systems (e.g., ConnectWise, Autotask), documentation tools (e.g., IT Glue), and CRM platforms Preferred Qualifications Background in an MSP or IT consulting firm with a focus on Hospitality industry Technical certifications (e.g., CompTIA, Microsoft, Cisco, ITIL) Experience with strategic IT planning and budgeting with SMB to mid-market clients If you are passionate about client success and want to make a significant impact in the hospitality industry, we invite you to apply today and join our dedicated team at

LEFCON, LLC!

Job Type:

Full-time Pay:

$62,000.00 – $67,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Professional development assistance Referral program Vision insurance

Schedule:

8 hour shift Monday to Friday Weekends as needed Application Question(s): Please provide a valid email address for scheduling video interviews.

Work Location:

In person