Business Service Manager Position Available In Erie, Pennsylvania

Business Service Manager 4.1 4.1 out of 5 stars 450 East 16th Street, Erie, PA 16503 Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Business Services Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. Overall responsibility for building relationships with current, former and new clients while overseeing activities for the NWPA Job Connect Business Services Team. Responsibilities Analyze and understand Labor Market Information Enter/review/approve/reject pending business folders, contacts and job postings Review/approve/reject incomplete job postings Provide website technical assistance Continually review business opportunities Contact employers by phone or in person and attempt to schedule face-to-face meetings Perform initial and follow-up client visits as necessary Develop and execute a marketing/advertising plan Interface with other company departments and employees Provide, as required, target estimates or goals and periodic progress reports Develop a network for potential business leads Represent

EDSI/NWPA

Job Connect/CareerLink® at conferences, meetings and selected social functions Attend Chamber events and other economic gatherings as necessary Follow up with EDSI/CareerLink® employees to ensure that client expectations are met Enter employer information into all appropriate databases and monitor employer activities Conduct Job Task Analysis and/or WorkKeys® Profiling as requested Meet performance criteria on a weekly, monthly and annual basis Identify and follow up on On-the-Job Training (OJT) and Incumbent Worker Training (IWT) opportunities as required Develop and execute an OJT Plan that meets the employer’s needs and individual’s skill sets Monitor progress of the OJT plan and employee participation Attend required meetings and apprise staff of discussions and outcomes Address human resource and staff concerns Ensure that staff and program resources are being utilized appropriately Provide positive vision for required changes during program operation Utilize positive communication techniques to resolve issues Communicate with staff to incorporate appropriate concepts/suggestions Qualifications Bachelor’s degree in business, education, training, human resources, liberal arts or related area is preferred Marketing and sales experience preferred Customer service experience required Must be comfortable making presentations to large groups of people Must be proficient in Microsoft Office applications A valid driver’s license & clean driving record required Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support! EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.

Job Type:

Full-time Pay:

$68,000.00 – $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Shift:

8 hour shift Day shift

Work Days:

Monday to

Friday Work Location:

In person