CPG/Retail Account Manager, Client Experience – Remote Position Available In Montgomery, Pennsylvania

Job Description:

We are a tech-enabled growth firm-at the intersection ofmarketing, consulting & data intelligence-igniting revenue andbrand recognition for leading and emerging companies around theworld. As a people-first firm, we value diversity in backgroundsand experiences. We strongly believe our people and culture are keyto our success. Our vision is to be recognized as the most valuedand respected private growth marketing firm in the world-with ascalable brand, culture and services. Our mission is to power therelentless pursuit of growth and redefine what’s possible through ateam of growth-obsessed experts who demand innovation and results

• driven by integrity, autonomy, and grit.

As a full-service growthmarketing firm, we offer best-in-class services including: SEO,Content Marketing, Paid Media, Social Media Marketing, ProgrammaticCTV, Public Relations, Influencer Marketing, Email SMS, ConversionRate Optimization, Retail Marketing, and Creative. Here at PowerDigital, we are hyper-focused on helping brands drive revenuegrowth and brand recognition, ultimately driving irrefutable valuefor our clients. At the heart of Power Digital is our proprietarytechnology, nova, which analyzes businesses through first-partydata, simplifying investment planning for marketing and diligencein M&A

• putting marketers in a strategic seat at the table
• andproviding value in unparalleled ways. Managing billions in media,our dynamic team
• of consultative marketers, creatives, analystsand technologists
• challenge traditional ways of planning andmeasurement through meticulous testing and data science across eachmilestone of the customer journey.

We support 100% remote,in-office, or hybrid work styles for anyone legally eligible towork in the U.S.

A day in the life:

As an Account Manager(Omni-Channel), you’ll be responsible for working with clients inthe Retail In-store D2C space. A successful candidate will have abroad and varied background with hands-on experience across manydigital marketing channels and tools. This role will work to driveperformance through integrated marketing tactics across paid, ownedand earned channels. Through a deep understanding of the client’sbusiness, the Account Director will guide and counsel clients onhow marketing tactics can drive business outcomes. The AccountDirector will lead cross-functional account teams ofhighly-talented marketers by working closely to optimize theirefforts and provide strategic guidance. In collaboration withAccount Managers, they will spearhead service expansions, managemedia, craft testing roadmaps and lead tactical pivots whennecessary. Additionally, this individual will demonstrateexceptional leadership by gaining trust and providing unmatchedstrategic insight to their cross-functional account teams. This isan exciting role for a seasoned digital marketer seeking anopportunity to lead innovative, growth-oriented marketing campaigns

Responsibilities:

Client-centric Communication:

Establishes astrong relationship with client key decision makers by hostingmonthly one-on-one check-ins to review holistic businessperformance, gauge sentiment, solicit feedback and share additionalopportunities to support the business goals

Marketing Strategy:

Leads the cross-functional account teams with a comprehensivestrategy across paid, owned and earned channels to meet or exceedclient business objectives; Demonstrates proficiency incross-channel media planning and testing roadmaps, including theconnection of a client’s product, audience and media

Data-drivenInsights:

Leverages data and analytics, such as first-party datatools like Google Analytics and Shopify, to identify strategicopportunities; Translates learnings into clear and concisereporting with actionable next steps

Measurement Frameworks:

Usesoverlapping datasets to find the truth and make better marketingdecisions; Prioritizes business metrics to guide strategy andbudgets; Leverages platform or attribution metrics to informtactical daily optimizations; Uses incrementality to validate whenneeded

Team Coaching and Development:

Leads by example andpractices servant leadership; Delivers timely, specific feedback toteam members to up-level business acumen and connect the marketingobjectives to business objectives

Client Retention:

Leads thecontract renewal strategy, presentation and proposal developmentalongside the Account Manager to extend client partnerships;Reviews and analyzes client contracts on a regular basis to ensuregoals are on target

Service Expansions:

Works with the AccountManager and the internal account team to identify additionalstrategies to improve performance and expand client partnerships

Client Portfolio:

Manages a diverse set of clients totaling up to$150K in monthly recurring revenue Responsible for other tasks andprojects as assigned by Client Services department leadership, asneeded Employ AI technologies to enhance and optimize businessprocesses Utilize and leverage Power Digitals Nova ecosystem as itrelates to your department

Role Requirements:

Bachelors Degree inMarketing, Communication or related discipline 3-5 years digitalmarketing experience. Preferred experience executing cross-channelplans Proven track record of delivering high customer satisfactionscores through NPS or similar retention metrics Extensive CRM orMarketing Operations platform experience required (e.g.,Salesforce, Shopify, Hubspot) Experience speaking to business-levelmetrics such as

LTV:

CAC, MER, etc. Campaign leadership skills forend-to-end campaign development including strategy, segmentation,targeting, etc. in a multi-channel environment Ability to quicklybuild rapport and develop relationships with executive-level pointsof contact Desire to work in a role that functions as both amarketing consultant and a business consultant for clients Highlydependable individual who thrives in a fast-paced environment andis a self-starter; Emanates high energy and a positive attitudeEntrepreneurial spirit with a passion for problem-solving,continued learning and personal growth Key Performance Indicators(KPIs) Above Average Client Satisfaction Scores through NPS 105%Quarterly Net Revenue Retention Minimum of 1 Active ServiceExpansion Opportunity Most Important Things (MITs)

Team Coachingand Development Marketing Strategy, Development and ExecutionClient Retention and Client Revenue Growth Benefits & Perks:

Basesalary commission opportunities Robust Medical, Dental, Visioninsurance plans with up to 100% employer contribution towardsemployee monthly premium 401(k) plan

• 4% employer contributionmatching Unlimited Time Off available on day one Up to 4 hours perquarter for paid Volunteer Time Off (VTO) towards philanthropicendeavors Fully flex work environment: full-remote, in-office, orhybrid A one time $100 USD Work From Home (WFH) stipendautomatically added to your first paycheck Employee AssistanceProgram (EAP) 12 observed United States national holidays 2 mentalhealth recharge days per year Unlimited opportunities for growth ≤adership within a rapidly growing firm Ongoing employeedevelopment programs for personal and professional growth (Hedgehogand Vital 5s) Quarterly awards including prize money andrecognition for outstanding performance Opportunities to beinvolved in company DEI initiatives Power Digital’s people andculture are at the core of our success, which is why diversity inour team’s backgrounds and experiences are paramount.

We are anEqual Opportunity Employer and our employees are people withdifferent strengths, experiences, and backgrounds, who strive tomake an impact inside and outside of the workplace. Diversity notonly includes race and gender identity, but also age, disabilitystatus, veteran status, sexual orientation, religion and many otherparts of one’s identity. All of our employees points of view arekey to our success, and inclusion is everyones responsibility.