Director of Loyalty Strategy – Remote Position Available In Montgomery, Pennsylvania

Job Description:

For over four decades, PAR Technology Corporation (

NYSE:

PAR)has been a leader in restaurant technology, empowering brandsworldwide to create lasting connections with their guests. Ourinnovative solutions and commitment to excellence providecomprehensive software and hardware that enable seamlessexperiences and drive growth for over 100,000 restaurants in morethan 110 countries. Embracing our “Better Together” ethos, we offerUnified Customer Experience solutions, combining point-of-sale,digital ordering, loyalty and back-office software solutions aswell as industry-leading hardware and drive-thru offerings.

Position Description:

We are seeking a dynamic and strategicDirector of Loyalty Strategy & Execution to lead and grow ourrapidly evolving consulting services organization. This leader willoversee a team of loyalty consultants and managed servicesprofessionals—owning the P&L, scaling operations, and evolvingour model from executional support to strategic impact. As part ofthe Engagement Cloud team, this role is central to helpingenterprise and mid-market restaurants unlock more value from ourplatform. Youll shape the roadmap for managed loyalty services,lead a high-performing team, and collaborate cross-functionally toposition services as a key differentiator in our go-to-marketstrategy. This is an ideal role for a leader with deep experiencein loyalty, SaaS, restaurants, and professional services—someoneeager to build and expand a services business.

Position Location:

Remote, United States Reports To:

Senior Director, Marketing &Strategy Services What We’re Looking For:

• 10 years of experiencein professional services, loyalty strategy, or managedservices—ideally in a SaaS or digital agency setting
• Deepexpertise in the restaurant industry and a strong understanding ofloyalty program economics and guest behavior
• Proven successowning or influencing a P&L, with a track record of drivingrevenue growth and margin expansion
• Experience leadingmulti-disciplinary teams and scaling service delivery models
• Strong business acumen and strategic thinking; ability to buildfrom scratch and iterate quickly
• Excellent cross-functionalleadership and client-facing communication skills
• Data-informed,customer-first decision-making approach Additional skills:
• Experience in SaaS restaurant tech or consulting with enterpriserestaurant brands
• Familiarity with loyalty platforms, CDPs, andcampaign analytics tools
• Working knowledge of Salesforce, BItools, and service automation platforms Unleash your potential:

What you will be doing and owning: Strategic Leadership & Vision

• Define and evolve the roadmap for paid services aligned withproduct strategy
• Own the internal and external narrative of ourservices value proposition Business Ownership
• Own full P&Lresponsibility, including revenue, margin, and profitability
• Create scalable pricing models, packaging, and service tiers
• Identify and validate new service offerings that enhance our SaaSplatform Cross-Functional Influence
• Work with Product,Engineering, and Data teams to ensure integrated services
• EnableSales and Marketing with value messaging and pipeline growthstrategies
• Align with Customer Success and Support for seamlessdelivery Customer Strategy & Impact
• Act as executive sponsor forkey accounts
• Ensure client programs deliver measurable outcomesand ROI
• Develop loyalty frameworks, strategy playbooks, andcampaign models Team Building & Growth
• Lead and scale ahigh-performing team of strategists, campaign managers, analysts,and partners
• Establish KPIs, drive accountability, and supportprofessional development
• Expand delivery capacity throughinnovation, automation, and hybrid resourcing Thought Leadership
• Represent PAR externally at events and through thought leadership
• Stay ahead of market trends and evolving client needs