e-Commerce Account Director, Client Services – Remote Position Available In Montgomery, Pennsylvania

Job Description:

We are a tech-enabled growth firm-at the intersection ofmarketing, consulting & data intelligence-igniting revenue andbrand recognition for leading and emerging companies around theworld. As a people-first firm, we value diversity in backgroundsand experiences. We strongly believe our people and culture are keyto our success. Our vision is to be recognized as the most valuedand respected private growth marketing firm in the world-with ascalable brand, culture and services. Our mission is to power therelentless pursuit of growth and redefine what’s possible through ateam of growth-obsessed experts who demand innovation and results

• driven by integrity, autonomy, and grit.

As a full-service growthmarketing firm, we offer best-in-class services including: SEO,Content Marketing, Paid Media, Social Media Marketing, ProgrammaticCTV, Public Relations, Influencer Marketing, Email SMS, ConversionRate Optimization, Retail Marketing, and Creative. Here at PowerDigital, we are hyper-focused on helping brands drive revenuegrowth and brand recognition, ultimately driving irrefutable valuefor our clients. At the heart of Power Digital is our proprietarytechnology, nova, which analyzes businesses through first-partydata, simplifying investment planning for marketing and diligencein M&A

• putting marketers in a strategic seat at the table
• andproviding value in unparalleled ways. Managing billions in media,our dynamic team
• of consultative marketers, creatives, analystsand technologists
• challenge traditional ways of planning andmeasurement through meticulous testing and data science across eachmilestone of the customer journey.

We support 100% remote,in-office, or hybrid work styles for anyone legally eligible towork in the U.S.

A day in the life:

As a E-Commerce AccountDirector, you’ll be responsible for working with clients in thee-Commerce space. A successful candidate will have a broad andvaried background with hands-on experience across many digitalmarketing channels and tools. This role will work to driveperformance through integrated marketing tactics across paid, ownedand earned channels. Through a deep understanding of the client’sbusiness, the Account Director will guide and counsel clients onhow marketing tactics can drive business outcomes. The AccountDirector will lead cross-functional account teams ofhighly-talented marketers by working closely to optimize theirefforts and provide strategic guidance. In collaboration withAccount Managers, they will spearhead service expansions, managemedia, craft testing roadmaps and lead tactical pivots whennecessary. Additionally, this individual will demonstrateexceptional leadership by gaining trust and providing unmatchedstrategic insight to their cross-functional account teams. This isan exciting role for a seasoned digital marketer seeking anopportunity to lead innovative, growth-oriented marketing campaigns

Responsibilities:

Client-centric Communication:

Establishes astrong relationship with client key decision makers by hostingmonthly one-on-one check-ins to review holistic businessperformance, gauge sentiment, solicit feedback and share additionalopportunities to support the business goals

Marketing Strategy:

Leads the cross-functional account teams with a comprehensivestrategy across paid, owned and earned channels to meet or exceedclient business objectives; Demonstrates proficiency incross-channel media planning and testing roadmaps, including theconnection of a client’s product, audience and media

Data-drivenInsights:

Leverages data and analytics, such as first-party datatools like Google Analytics and Shopify, to identify strategicopportunities; Translates learnings into clear and concisereporting with actionable next steps

Measurement Frameworks:

Usesoverlapping datasets to find the truth and make better marketingdecisions; Prioritizes business metrics to guide strategy andbudgets; Leverages platform or attribution metrics to informtactical daily optimizations; Uses incrementality to validate whenneeded

Team Coaching and Development:

Leads by example andpractices servant leadership; Delivers timely, specific feedback toteam members to up-level business acumen and connect the marketingobjectives to business objectives

Client Retention:

Leads thecontract renewal strategy, presentation and proposal developmentalongside the Account Manager to extend client partnerships;Reviews and analyzes client contracts on a regular basis to ensuregoals are on target

Service Expansions:

Works with the AccountManager and the internal account team to identify additionalstrategies to improve performance and expand client partnershipsResponsible for other tasks and projects as assigned by ClientServices department leadership, as needed Employ AI technologies toenhance and optimize business processes Utilize and leverage PowerDigitals Nova ecosystem as it relates to your department

RoleRequirements:

Bachelors Degree in Marketing, Communication orrelated discipline 8 years cross-channel digital marketingexperience, including: strategic planning, consumer insights,digital integration and client services, ideally in a digital ormedia agency Proven track record of delivering high customersatisfaction scores through NPS or similar retention metricsExtensive CRM or Marketing Operations platform experience required(e.g., Salesforce, Shopify, Hubspot) Experience speaking tobusiness-level metrics such as

LTV:

CAC, MER, etc. Campaignleadership skills for end-to-end campaign development includingstrategy, segmentation, targeting, etc. in a multi-channelenvironment Ability to quickly build rapport and developrelationships with executive-level points of contact Desire to workin a role that functions as both a marketing consultant and abusiness consultant for clients Highly dependable individual whothrives in a fast-paced environment and is a self-starter; Emanateshigh energy and a positive attitude Entrepreneurial spirit with apassion for problem-solving, continued learning and personal growthKey Performance Indicators (KPIs) 95% Account Team Retention Rate105%

Net Revenue Retention Quarterly Service Expansion Quota:

$15,000 Monthly Recurring Revenue Most Important Things (MITs)

TeamCoaching and Development Marketing Strategy, Development andExecution Client Retention and Client Revenue Growth Benefits &Perks:

Base salary commission opportunities Robust Medical, Dental,Vision insurance plans with up to 100% employer contributiontowards employee monthly premium 401(k) plan

• 4% employercontribution matching Unlimited Time Off available on day one Up to4 hours per quarter for paid Volunteer Time Off (VTO) towardsphilanthropic endeavors Fully flex work environment: full-remote,in-office, or hybrid A one time $100 USD Work From Home (WFH)stipend automatically added to your first paycheck EmployeeAssistance Program (EAP) 12 observed United States nationalholidays 2 mental health recharge days per year Unlimitedopportunities for growth & leadership within a rapidly growing firmOngoing employee development programs for personal and professionalgrowth (Hedgehog and Vital 5s) Quarterly awards including prizemoney and recognition for outstanding performance Opportunities tobe involved in company DEI initiatives Power Digital’s people andculture are at the core of our success, which is why diversity inour team’s backgrounds and experiences are paramount.

We are anEqual Opportunity Employer and our employees are people withdifferent strengths, experiences, and backgrounds, who strive tomake an impact inside and outside of the workplace. Diversity notonly includes race and gender identity, but also age, disabilitystatus, veteran status, sexual orientation, religion and many otherparts of one’s identity. All of our employees points of view arekey to our success, and inclusion is everyones responsibility.

Please be aware of fictitious job openings, consulting engagements,solicitations, or employment offers from suspicious sources. Theseengagements may be an attempt to obtain private information, or toinduce you to pay a fee for services related to recruitment ortraining. Power Digital does NOT charge any application,processing, or training fee at any stage of the recruitment orhiring process.