Manager, Customer Success – Financial Services – Remote Position Available In Montgomery, Pennsylvania

Job Description:

Manager, Customer Success – Financial Services Egnyte YourCareer. Spark Your Passion. Egnyte is a place where we sparkopportunities for amazing people. We believe that every role hasmeaning, and every Egnyter should be respected. With 22,000customers worldwide and growing, you can make an impact byprotecting their valuable data. When joining Egnyte, you’re notjust landing a new career, you become part of a team of Egnytersthat are doers, thinkers, and collaborators who embrace and live byour values: Invested Relationships Fiscal Prudence CandidConversations About Egnyte Egnyte is the secure multi-cloudplatform for content security and governance that enablesorganizations to better protect and collaborate on their mostvaluable content. Established in 2008, Egnyte has democratizedcloud content security for more than 22,000 organizations, helpingcustomers improve data security, maintain compliance, prevent anddetect ransomware threats, and boost employee productivity on anyapp, any cloud, anywhere. As the Manager of Customer Success -Financial Services, you will help define, build, and execute astrategy to engage our highest potential financial servicescustomers. This is a unique role where you will be responsible forstrategizing, innovating, and building new processes for engagingwith and ensuring the success of our financial services customers.

You will work with a team and develop processes to help FinancialService customers see how Egnyte can be a strategic part of theirorganization. Egnyte’s secure content services platform servesseveral hundred Financial Services companies and tens-of-thousandsof users in the financial industry. Investment firms, wealthmanagement companies, banks and brokerage firms rely on us tomanage regulated data, collaborate internally and externally, andprotect their data. For Egnyte, the financial industry is an areaof intense focus given the criticality of compliance and security.

What You’ll Do:

Engage with Egnyte’s Financial customers Developrelationships with executives at our highest priority accountsDevelop new tactics and strategies to solicit mindshare from ourcustomers’ executives Manage select strategic accounts of highpriority in Financial Services Collaborate cross-functionallywithin Egnyte to ensure customer success Lead a team of Financialfocused Customer Success Managers Develop processes and playbooksto enable your team to drive adoption of Egnyte’s product Work withyour team of CSMs to ensure customer satisfaction and successfuluse of our software Work with team to identify and mitigateaccounts that are at risk to churn

Your Qualifications:

IndustryKnowledge:

8 years demonstrated success managing customerrelationships within the financial industry

Consultative:

5 yearsof consulting and/or customer success experience focused onsoftware solutions /

SaaS Executive Presence:

Can engage with andcarry an executive-level conversation with the C-suite of importantcustomers

Entrepreneurial:

Have a desire to build new processesinside a larger, high-growth organization

Leadership:

Experienceleading a Customer Success team

Enterprise Instinct:

Can networksuccessfully and handle difficult situations

Metrics:

Is rigorousabout being data driven and make decisions accordingly

Communication:

Excellent written and verbal communication skills BAdegree or equivalent

Compensation:

Our compensation reflects thecost of labor across multiple U.S. geographic locations, and payvaries based on defined markets. The standard base pay range forthis position across the U.S. is $90k – $140k annually. Pay variesby work location and may also be dependent on job-related skills,knowledge, and/or experience. During the interview and/or hiringprocess, your recruiter can share more information about thecompensation package specific to the role and job location.

Benefits:

Competitive salaries and comprehensive benefits Companyequity depending on role and level Flexible hours and generous timeoff (RTO, Responsible Time Off) to help support your work-lifebalance. Paid holidays and sick time 401(k) Retirement Plan(Traditional and Roth) Health Savings Account (HSA) and EmployeeAssistance Program (EAP) Paid Maternal, Paternal, and AdoptionLeave to help you grow your family Modern and collaborative officeslocated in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA;Reading, England, and Poznan, Poland Gym, cell phone, and internetreimbursement Free well-being apps such as Calm, Ginger, and SpringHealth for Guardian are offered. Perks include discounted petinsurance, electronics, theme park tickets, travel, plus more. Yourown Egnyte account with lifetime access Equal EmploymentOpportunity Egnyte, Inc. is an Equal Opportunity Employer that doesnot discriminate on the basis of actual or perceived race, color,creed, religion, national origin, ancestry, citizenship status,age, sex or gender (including pregnancy, childbirth,pregnancy-related conditions, and lactation), gender identity orexpression (including transgender status), sexual orientation,marital status, military service and veteran status, physical ormental disability, genetic information, or any other characteristicprotected by applicable federal, state, or local laws andordinances. Egnyte, Inc.s management team is dedicated to thispolicy with respect to recruitment, hiring, placement, promotion,transfer, training, compensation, benefits, employee activities,access to facilities and programs, and general treatment duringemployment.

Commitment To Diversity, Equity, and Inclusion:

AtEgnyte, we celebrate our differences and thrive on our diversityfor our employees, our products, our customers, our investors, andour communities. Our recently launched global Egnyte EmployeeCommunities (EECs) support representation and inclusion across ourdiverse workplace. Egnyters are encouraged to bring their wholeselves to work and to appreciate the many differences thatcollectively make Egnyte a higher-performing company and a greatplace to be