Manager, Customer Success – Remote Position Available In Montgomery, Pennsylvania

Job Description:

About Ping Identity:

At Ping Identity, we believe in makingdigital experiences both secure and seamless for all users, withoutcompromise. We call this digital freedom. And its not justsomething we provide our customers. Its something that inspires ourcompany. People dont come here to join a culture thats built ondigital freedom. They come to cultivate it. Our intelligent, cloudidentity platform lets people shop, work, bank, and interactwherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of ourtechnology, protecting individual identities is at the core of ourculture. We champion every identity. One of our core values,Respect Individuality, reminds us to celebrate differences so youare empowered to bring your authentic self to work. Wereheadquartered in Denver, Colorado and we have offices and employeesaround the globe. We serve the largest, most demanding enterprisesworldwide, including more than half of the Fortune 100. At PingIdentity, were changing the way people and businesses think aboutcybersecurity, digital experiences, and identity and accessmanagement.

You Will:

Report to the VP of Customer Success Lead ateam of Customer Success Managers (CSMs) working with our clientsto ensure that they are successful with Ping solutions. Select,develop, and evaluate personnel to ensure the efficient operationof the function. Conduct regular account review meetings with CSMsand regular one-on-ones to discuss growth. Be the primary point ofcontact for regional Ping leadership. Provide best practicetemplates, scripts, playbooks, etc. to team Recruit and train newteam members as needs arise Manage ongoing customer needs toimprove customer retention and loyalty Engage with customerexecutives and other influential stakeholders to identify, define,track and measure the impact of Ping solutions to our customers.

Advocate customer needs/issues cross-departmentally with ProductManagement, Engineering, Support, etc. Be the first escalationpoint for your team and customers Build tools and processes neededto support our goals and your teams engagement with customers.

YouHave:

At least 5 years of customer facing Enterprise Softwareexperience in a Customer Success, Sales, Account Management orProject Management role Experience driving software implementationand adoption best practices Comfort with senior level executivesacross corporate functions at Ping and within the customerTechnical competency to learn customer use cases and architecturalrequirements for Ping solutions

Desired Qualifications:

Somemanagement experience preferred Familiarity with IdentityManagement, Access Management or Federation General knowledge ofenterprise networking and internet protocols Bachelors Degree inBusiness, Computer Science, or equivalent experience

Salary Range:

$118,000 – $140,000 variable pay In accordance with Colorado’sEqual Pay for Equal Work Act (SB 19-085) the approximatecompensation range for this role in Colorado is listed above. Finalcompensation for this role will be determined by various factors,such as knowledge, skills, and abilities. Life at

Ping:

We believein and facilitate a flexible, collaborative work environment. We’regrowing quickly, but remain true to the innovative, can-do startupvalues that got us here. Most importantly, we keep hiring talented,smart, fun, and genuinely nice people because that’s who we want tosucceed with every day. Here are just a few of the things that makePing special: A company culture that empowers you to do your bestwork. Employee Resource Groups that create a sense of belonging foreveryone. Regular company and team bonding events. Competitivebenefits and perks. Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule Parental LeaveProgressive Healthcare Options Retirement Programs Opportunity forEducation Reimbursement Commuter Offset (Specific locations) Pingis the collective sum of all our individual experiences,backgrounds and influences and we pride ourselves in growing andlearning together. We are committed to building an inclusive anddiverse environment where everyone’s individuality is respected andeveryone has an Identity. In recruiting for new colleagues, wewelcome the unique contributions you can bring and encourage you tobe your best self. We are an Equal Opportunity/Affirmative Actionemployer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex includingsexual orientation and gender identity, national origin,disability, protected Veteran Status, or any other characteristicprotected by applicable federal, state, or local law.