Office Administrator / Customer Service Specialist Position Available In Montgomery, Pennsylvania

Office Administrator / Customer Service Specialist Winter Walking Horsham, PA 19044

PLEASE NOTE:

All interested applicants are directed to the following link to apply: https://www.surveymonkey.com/r/KCTQKD5 Administrative Assistant (Office-Based, Horsham, PA) About Us We’re a small, family-feeling company with over 50 years in business, known for: A modern, clean office in Horsham (Montgomery County) A tight-knit team that values work/life balance A history of steady growth—right now, we’re looking for someone to help us continue that momentum

Why You’ll Love This Role Flexible Spring/Summer Schedule:

Work 24-32 hours/week from May through September, but still get paid for 40 hours.

Great Benefits:

Full medical coverage, 401(k) with company match, and a standard vacation package.

Supportive Environment:

You’ll report directly to our Office Manager and partner closely with Sales and Marketing, so your ideas and organization truly matter.

Career Growth:

As the company grows, this role will evolve—bring your creativity and organizational skills, and we’ll rely on you more and more. What You’ll Do (Key Responsibilities) Phone & Customer Interaction Answer inbound calls and follow up on leads/prospects—deliver a friendly, professional experience every time Resolve basic customer questions and escalate any complex issues to the appropriate team member Order Administration Enter, track, and invoice customer orders promptly and accurately Coordinate with Sales and Marketing to ensure order status updates are clear Office Support & Organization Maintain filing systems (digital & physical) and keep shared calendars up to date Assist the Marketing Department with mailings, promotions, and light website updates (as needed) General clerical duties (scanning, data entry, supply management, etc.) Who You Are (Required Qualifications) 7 + years of office administration or similar experience (no exceptions) Excellent phone etiquette and a genuinely friendly speaking manner Proven track record in customer service best practices (you know how to de-escalate a call, follow up on time, etc.) Strong computer skills with intermediate (or higher) proficiency in Microsoft Word and Excel Naturally organized, detail-oriented, and energetic—you enjoy learning new systems on the fly Ability to multitask in a fast-paced environment and prioritize effectively Nice-to-Haves (Preferred Skills) Familiarity with basic CRM or order-management software Experience supporting a Sales/Marketing team (helping coordinate promotions, email campaigns, etc.) A creative mindset—comfortable suggesting small efficiency improvements (e.g., tweaking a form, suggesting a new filing method)

Compensation & Schedule Salary:

$40,000•$48,000/year (commensurate with experience)

Hours:

8:00 AM•4:30

PM, Monday-Friday Spring/Summer Adjustment:

May 1•Sept 30, work 24-32 hrs/week but still paid for 40 hrs

Benefits:

Full medical/dental insurance (company-paid portion) 401(k) plan with company match Standard vacation and holiday package How to

Apply:

1. Click the link below to complete our brief questionnaire (it should take about 5 minutes). 2. Do NOT send a résumé to Indeed. Résumes will only be requested after we review your questionnaire responses.

Apply Here:

https://www.surveymonkey.com/r/KCTQKD5

Job Type:

Full-time Pay:

$40,000.00•$48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Experience:

Office:

7 years (Required)

Phone Customer Service:

7 years (Required) Ability to

Commute:

Horsham, PA 19044 (Required)

Work Location:

In person