Senior E-Commerce Account Manager, Client Services – Remote Position Available In Montgomery, Pennsylvania

Job Description:

We are a tech-enabled growth firm-at the intersection ofmarketing, consulting & data intelligence-igniting revenue andbrand recognition for leading and emerging companies around theworld. As a people-first firm, we value diversity in backgroundsand experiences. We strongly believe our people and culture are keyto our success. Our vision is to be recognized as the most valuedand respected private growth marketing firm in the world-with ascalable brand, culture and services. Our mission is to power therelentless pursuit of growth and redefine what’s possible through ateam of growth-obsessed experts who demand innovation and results

• driven by integrity, autonomy, and grit.

As a full-service growthmarketing firm, we offer best-in-class services including: SEO,Content Marketing, Paid Media, Social Media Marketing, ProgrammaticCTV, Public Relations, Influencer Marketing, Email SMS, ConversionRate Optimization, Retail Marketing, and Creative. Here at PowerDigital, we are hyper-focused on helping brands drive revenuegrowth and brand recognition, ultimately driving irrefutable valuefor our clients. At the heart of Power Digital is our proprietarytechnology, nova, which analyzes businesses through first-partydata, simplifying investment planning for marketing and diligencein M&A

• putting marketers in a strategic seat at the table
• andproviding value in unparalleled ways. Managing billions in media,our dynamic team
• of consultative marketers, creatives, analystsand technologists
• challenge traditional ways of planning andmeasurement through meticulous testing and data science across eachmilestone of the customer journey.

We support 100% remote,in-office, or hybrid work styles for anyone legally eligible towork in the U.S.

A day in the life:

As a Senior Account Manager(e-Comm), you’ll be responsible for working with clients in thee-Commerce space. A successful candidate will have a broad andvaried background with hands-on experience across many digitalmarketing channels and tools. This role will work to driveperformance through integrated marketing tactics across paid, ownedand earned channels. Through a deep understanding of the client’sbusiness, the Senior Account Manager will guide and counsel clientson how marketing tactics can drive business outcomes. The SeniorAccount Manager will lead cross-functional account teams of highlytalented marketers by working closely to optimize their efforts andprovide strategic guidance. In collaboration with Account Managers,they will spearhead service expansions, manage media, craft testingroadmaps and lead tactical pivots when necessary. Additionally,this individual will demonstrate exceptional leadership by gainingtrust and providing unmatched strategic insight to theircross-functional account teams. This is an exciting role for aseasoned digital marketer seeking an opportunity to leadinnovative, growth-oriented marketing campaigns

Responsibilities:

Client-centric Communication:

Establishes a strong relationshipwith client key decision makers by hosting monthly one-on-onecheck-ins to review holistic business performance, gauge sentiment,solicit feedback and share additional opportunities to support thebusiness goals

Marketing Strategy:

Leads the cross-functionalaccount teams with a comprehensive strategy across paid, owned andearned channels to meet or exceed client business objectives;Demonstrates proficiency in cross-channel media planning andtesting roadmaps, including the connection of a client’s product,audience and media

Data-driven Insights:

Leverages data andanalytics, such as first-party data tools like Google Analytics andShopify, to identify strategic opportunities; Translates learningsinto clear and concise reporting with actionable next steps

Measurement Frameworks:

Uses overlapping datasets to find the truthand make better marketing decisions; Prioritizes business metricsto guide strategy and budgets; Leverages platform or attributionmetrics to inform tactical daily optimizations; Uses incrementalityto validate when needed

Team Coaching and Development:

Leads byexample and practices servant leadership; Delivers timely, specificfeedback to team members to up-level business acumen and connectthe marketing objectives to business objectives

Client Retention:

Leads the contract renewal strategy, presentation and proposaldevelopment alongside the Account Manager to extend clientpartnerships; Reviews and analyzes client contracts on a regularbasis to ensure goals are on target

Service Expansions:

Works withthe Account Manager and the internal account team to identifyadditional strategies to improve performance and expand clientpartnerships Responsible for other tasks and projects as assignedby Client Services department leadership, as needed Employ AItechnologies to enhance and optimize business processes Utilize andleverage Power Digitals Nova ecosystem as it relates to yourdepartment

Role Requirements:

Bachelors Degree in Marketing,Communication or related discipline 8 years cross-channel digitalmarketing experience, including: strategic planning, consumerinsights, digital integration and client services, ideally in adigital or media agency Proven track record of delivering highcustomer satisfaction scores through NPS or similar retentionmetrics Extensive CRM or Marketing Operations platform experiencerequired (e.g., Salesforce, Shopify, Hubspot) Experience speakingto business-level metrics such as

LTV:

CAC, MER, etc. Campaignleadership skills for end-to-end campaign development includingstrategy, segmentation, targeting, etc. in a multi-channelenvironment Ability to quickly build rapport and developrelationships with executive-level points of contact Desire to workin a role that functions as both a marketing consultant and abusiness consultant for clients Highly dependable individual whothrives in a fast-paced environment and is a self-starter; Emanateshigh energy and a positive attitude Entrepreneurial spirit with apassion for problem-solving, continued learning and personal growthKey Performance Indicators (KPIs) 95% Account Team Retention Rate105% Net Revenue Retention Quarterly Service Expansion Quota MostImportant Things (MITs)

Team Coaching and Development MarketingStrategy, Development and Execution Client Retention and ClientRevenue Growth Benefits & Perks:

Base salary commissionopportunities Robust Medical, Dental, Vision insurance plans withup to 100% employer contribution towards employee monthly premium401(k) plan

• 4% employer contribution matching Unlimited Time Offavailable on day one Up to 4 hours per quarter for paid VolunteerTime Off (VTO) towards philanthropic endeavors Fully flex workenvironment: full-remote, in-office, or hybrid A one time $100 USDWork From Home (WFH) stipend automatically added to your firstpaycheck Employee Assistance Program (EAP) 12 observed UnitedStates national holidays 2 mental health recharge days per yearUnlimited opportunities for growth & leadership within a rapidlygrowing firm Ongoing employee development programs for personal andprofessional growth (Hedgehog and Vital 5s) Quarterly awardsincluding prize money and recognition for outstanding performanceOpportunities to be involved in company DEI initiatives PowerDigital’s people and culture are at the core of our success, whichis why diversity in our team’s backgrounds and experiences areparamount.

We are an Equal Opportunity Employer and our employeesare people with different strengths, experiences, and backgrounds,who strive to make an impact inside and outside of the workplace.

Diversity not only includes race and gender identity, but also age,disability status, veteran status, sexual orientation, religion andmany other parts of one’s identity. All of our employees points ofview are key to our success, and inclusion is everyonesresponsibility. Please be aware of fictitious job openings,consulting engagements, solicitations, or employment offers fromsuspicious sources. These engagements may be an attempt to obtainprivate information, or to induce you to pay a fee for servicesrelated to recruitment or training. Power Digital does NOT chargeany application, processing, or training fee at any stage of therecruitment or hiring process.