Customer Service Supervisor Position Available In Northampton, Pennsylvania

Customer Service Supervisor FIA NOW Employment Solutions Bethlehem, PA, us 2 days ago Quick Job type Full-time Permanent Quick Job description Job Description Our client, a well-established company, is hiring a Customer Service Supervisor to join their Bethlehem, PA office. This is a full-time, permanent role offering a stable schedule, strong benefits, and an opportunity to lead a dedicated team in a respected regional business. Things to know about this role : Competitive base pay + benefits Monday – Friday, 8 : 15 a.m. – 5 : 15 p.m. Full-time, Non-Exempt (Hourly)

Responsibilities :

Oversee and support a team of Customer Service Representatives across multiple locations Provide both phone and in-person support to customers booking Assist with reservations, ticketing, travel insurance, refunds, scheduling, and invoicing Resolve escalated customer issues and complete incident reports when needed Prepare daily cash-out and operations reports Manage office supplies and maintain a clean workspace Schedule and manage staff hours, approve time off, and verify timesheets for payroll Conduct performance reviews and support training for new staff Ensure all policies are followed to maintain customer satisfaction and safety Requirements Prior supervisory or team lead experience in a customer service environment Excellent communication and conflict-resolution skills The ability to multitask and manage staff across locations Strong attention to detail and reliability Basic computer skills and willingness to learn new systems A High School Diploma or equivalent (travel industry experience preferred)

Additional Requirements :

Must be able to sit and stand for extended periods Must be able to lift up to 15 lbs Able to work on-site in Bethlehem, PA Requirements Prior supervisory or team lead experience in a customer service environment Excellent communication and conflict-resolution skills The ability to multitask and manage staff across locations Strong attention to detail and reliability Basic computer skills and willingness to learn new systems A High School Diploma or equivalent (travel industry experience preferred) Customer Service Supervisor • Bethlehem, PA, us