Operations Coordinator Position Available In Northampton, Pennsylvania

Operations Coordinator Astound parental leave, paid time off, tuition reimbursement, 401(k), employee discount United States, Pennsylvania, Bethlehem 2124 Avenue C (Show on map) Jun 11, 2025
Description Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Astound is looking for an Operations Coordinator in Bethlehem, PA.

Operations Coordinator Location:

Bethlehem, PA Market Support/Order Entry – Responsibilities Place work order for Installs, Change of Service, Downgrades and Upgrades in the Order Entry system called ICOMS.
High Priority projects as assigned by market management.
Review daily reports, identify, and resolve issues that will negatively impact Astound, Technicians/Contractors and/or Customer Billing.
Inbound and Outbound calls to and from Customers.
Answer incoming phone calls from Sales Agents, Customers, Internal Customers, and provide the requested level of support.
Research and Resolve Customer Escalations from the Customers, Centralized Service Delivery and local Communities.
Support the Retention/Customer Care teams.
Credits/Adjustments approved by the business manager.
BOLT cases – Assigned by Manager The primary position responsibilities for this position will focus on the Harvest Project, which will last approximately 18 months. The Harvest Project involves contacting customers and switching out their legacy boxes and replacing them with Android boxes. After the Harvest Project has been completed, this position may also be responsible for Payment Center coverage on an as-needed basis.

Our Astounding candidate will possess:

Skills & Abilities:

Demonstrate strong Customer Service skills
Team oriented mindset
Remain up-to-date on current offerings/promotions
Remain calm and courtesy when working with both internal/external customers
Solid understanding of all Astound products and services
Strong Computer Skills Working knowledge of Gmail Microsoft Office applications and ICOMS preferred
Ability to adapt to changing priorities
Ability to work effectively in a fast paced and dynamic environment
Ability to multitask
Close attention to detail
Strong verbal skills
Strong troubleshooting skills
Strong problem solving skills
Commitment to Punctuality, responsibilities and work habits
Flexibility in work schedule, OT required at times Required Education and/or

Certificates/Credentials:

High School Diploma or equivalent We are Proud to Offer an

Astounding Benefits Package Including:

Rewards:

Competitive compensation plan

Entertainment:

Free internet/video/phone service if you reside in an Astound serviceable area

Retirement:

401k with employer match and immediate vesting

Family:

Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)

Professional Development:

Paid training & tuition reimbursement program

Leisure and Fun:

Employee discount program

Live YOUR Life:

Generous paid time off plans

Impact:

Established, yet growing, organization where you can make a real impact! Is this the career opportunity you’ve been searching for? Yes? Then let us know about you – apply now! The base salary range in Pennsylvania for this position is $18.00 – $21.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and may not be applicable to other locations.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun Diverse Workforce /

EEO:

Astound is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. FCO (For San Francisco Candidates Only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.