CSR Office Lead / Philadelphia Position Available In Philadelphia, Pennsylvania

CSR Office Lead / Philadelphia Whizz – 3.4 Philadelphia, PA Job Details Full-time $20 – $23 an hour 2 days ago Benefits 401(k)

Qualifications Mid-level Full Job Description Description:

Office Lead for the

CSR Team Position:

Office lead

Location:

On-site, 308 Market St.. Philadelphia Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $20 to $23 per hour, but you’ll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Why Choose Whizz:

Competitive Salary:

Earn between $20 – $23 per hour, based on your skills and experience.

Quarterly Bonuses:

Be recognized and rewarded for your exceptional contributions every quarter.

Salary Growth Potential:

Show your commitment and watch your salary grow.

Leadership Opportunities:

Ambitious CSRs can step into a Team Lead role after 3-6 months, based on their performance.

Requirements Team Oversight:

Supervise and guide the customer service team, ensuring smooth daily operations and adherence to company policies and standards.

Training and Development:

Organize and deliver training sessions for new and existing team members, fostering professional growth and improving team performance.

Performance Monitoring:

Track and evaluate the performance of team members, providing constructive feedback, coaching, and support to achieve targets.

Reporting:

Prepare and submit detailed reports to the management on customer service metrics, team performance, and client feedback.

Issue Resolution:

Act as the escalation point for complex customer concerns or disputes, ensuring prompt and effective resolution.

Process Improvement:

Identify opportunities to enhance customer service procedures, workflows, and tools, and implement approved changes.

Scheduling:

Create and manage the shift schedules for the team, ensuring adequate coverage during operational hours.

Collaboration:

Work closely with other departments to address cross-functional issues, improve processes, and maintain a seamless customer experience.

Inventory Oversight:

Monitor and manage office supplies and customer area resources to maintain an organized and professional environment.

Client Interaction:

Occasionally step in to assist with customer inquiries or issues during high-traffic periods or team member absences.

Benefits Paid Time Off:

Recharge and relax with vacation, sick leave, and public holidays.

Training Provided:

We believe in empowering you to reach new heights. Commute on

Us:

Make your daily journey smoother and cost-effective. 401(k)

Retirement Plan:

Invest in your future.

Performance-Based Bonuses:

Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour

Shifts:

Balance work and life seamlessly.

Competitive Salary:

$20 – $23 per hour.