Customer Success Outcome Manager – Remote Position Available In Washington, Pennsylvania

Job Description:

About Ping Identity:

At Ping Identity, we believe in makingdigital experiences both secure and seamless for all users, withoutcompromise. We call this digital freedom. And its not justsomething we provide our customers. Its something that inspires ourcompany. People dont come here to join a culture thats built ondigital freedom. They come to cultivate it. Our intelligent, cloudidentity platform lets people shop, work, bank, and interactwherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of ourtechnology, protecting individual identities is at the core of ourculture. We champion every identity. One of our core values,Respect Individuality, reminds us to celebrate differences so youare empowered to bring your authentic self to work. Wereheadquartered in Denver, Colorado and we have offices and employeesaround the globe. We serve the largest, most demanding enterprisesworldwide, including more than half of the Fortune 100. At PingIdentity, were changing the way people and businesses think aboutcybersecurity, digital experiences, and identity and accessmanagement.

You will:

Actively engage customers through check-ins,structured business reviews, and feedback sessions to understandadoption and sentiment. Use open-ended questioning and deeplistening to help uncover potential issues before they escalate.

Analyze support cases, survey responses, customer interactions, andrenewal behaviors to identify trends and risks. Recognize patternsin qualitative data i.e. customer feedback, and create structuredreporting for internal teams (e.g., common feature gaps, adoptionbarriers). Position IAM solutions not just as a tool but as abusiness enabler that ensures security, compliance, and workforceproductivity. Align IAM features (e.g., adaptive authentication,identity governance, and zero trust principles) with customersecurity strategies to drive upsell and cross-sell opportunities(e.g., adding privileged access management for high-risk users).Use industry best practices to help position Ping products as asolution to business problems rather than just a tool.

Understanding your customer’s business objectives, workflows, andsuccess metrics and align to product value. Manage ongoing customerneeds effectively to promote high customer retention and loyaltyEngage with multiple customer stakeholders to identify, define,track and measure the overall impact of Ping solutions to theorganization. This includes partnering with the Sales teams todeliver Executive Business Reviews to the customer. Build deep,trust-based relationships with customers, allowing for honestconversations about risks, value realization, and growthopportunities. Advocate customer needs/issues cross-departmentallyDevelop, prepare, and nurture customers for advocacy. Develop anddeliver “success plans” to key customers identifying stakeholders,milestones, metrics, and risks. Demonstrate advanced insights andunderstanding of customers business/industry. Occasionally travelto customer sites or events.

You have/are:

You have 3-5 years ofcustomer facing experience in a Customer Success, Sales, AccountManagement or Project Management role in software or a similarindustry Navigate easily in traditional complex Enterpriseenvironments Experience with SFDC, Gainsight, or equivalent CRMsystems Experience delivering and driving software adoption bestpractices Proven ability to collaborate and build strongrelationships with executives internally and externally Hightechnical aptitude to learn basics of customer use cases andarchitectural requirements for Ping solutions Naturally curious andproactive in asking the right questions to uncover adoptionblockers and risks. A problem-solver that drives creative solutionsto customer challenges, even without direct data. Ability toinfluence internal teams (Product, Engineering, Sales) to act onqualitative feedback and customer insights.

You have an advantageif:

Familiarity with Identity Management, Access Management orFederation Familiarity with Ping Identity solutions Generalknowledge of enterprise IT practices Knowledge of how IAMintegrates with security tools like SIEMs (Splunk, MicrosoftSentinel), endpoint security (CrowdStrike, SentinelOne). Ability todiscuss IAM best practices within on-prem, hybrid cloudenvironments and on-premise infrastructures where IAM deploymentcomplexity is high. Bachelor’s Degree in computing, Business,Marketing, or equivalent experience

Salary Range:

$78,000 – $94,000variable pay In accordance with Colorado’s Equal Pay for Equal WorkAct (SB 19-085) the approximate compensation range for this role inColorado is listed above. Final compensation for this role will bedetermined by various factors, such as knowledge, skills, andabilities. Life at

Ping:

We believe in and facilitate a flexible,collaborative work environment. We’re growing quickly, but remaintrue to the innovative, can-do startup values that got us here.

Most importantly, we keep hiring talented, smart, fun, andgenuinely nice people because that’s who we want to succeed withevery day. Here are just a few of the things that make

Pingspecial:

A company culture that empowers you to do your best work.

Employee Resource Groups that create a sense of belonging foreveryone. Regular company and team bonding events. Competitivebenefits and perks. Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule Parental LeaveProgressive Healthcare Options Retirement Programs Opportunity forEducation Reimbursement Commuter Offset (Specific locations) Pingis the collective sum of all our individual experiences,backgrounds and influences and we pride ourselves in growing andlearning together. We are committed to building an inclusive anddiverse environment where everyone’s individuality is respected andeveryone has an Identity. In recruiting for new colleagues, wewelcome the unique contributions you can bring and encourage you tobe your best self. We are an Equal Opportunity/Affirmative Actionemployer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex includingsexual orientation and gender identity, national origin,disability, protected Veteran Status, or any other characteristicprotected by applicable federal, state, or local law.