Customer Care Manager Position Available In Charleston, South Carolina

Customer Care Manager BrightStar Care of Charleston 496 Bramson Ct, Mount Pleasant, SC 29464 CUSTOMER

CARE MANAGER

Are you looking for a home care job where you can make a difference in people’s lives? Do you want to work for a home care agency that truly cares about you? That’s where you can shine. We are proud to offer you the opportunity to pursue your passion at your own level, on a flexible schedule, and with the recognition and benefits you need. Come work for us and see how BrightStar Care of Charleston (“BrightStar Care”) employees uphold A Higher Standard.

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including: Weekly pay w/ direct deposit Generous Paid Time-Off Plans Get paid whenever you need with wages on-demand via ZayZoon. No need to wait until payday! Free Training Free continuing education Part of a team with RN Oversight Employee referral bonus Home Health or Facility shifts available Mobile shift access Flexible schedule We promote from within HomeCare Pulse Employer of Choice Variety of in-home and assisted living assignments, procedures, and treatments Mobile time tracking and care notes, employees can easily clock in and out for work right from a mobile device, online or offline Joint Commission accredited! Every BrightStar Care location is independently owned and operated Responsibilities Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations. Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. Billing and coding management Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies Assists in the development of organization goals and agency performance improvement activities Administers agency policies and procedures Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a client’s care Supervises, educates, and coaches other field personnel, as directed by the Director of Nursing Provide information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities Assures proper maintenance of clinical records in compliance with local, state, and federal laws Assures compliance with all local, state, and federal laws Work with the Franchise Owner and/or Branch Manager on recruiting planning meetings. Assist in the creation of job descriptions. Lead the creation of a recruiting and interviewing plan for each open position. Efficiently and effectively fill open positions. Requirements High School Diploma CPR Certification Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint) Flexibility and good time management skills A MUST Minimum of 2 years of experience as Customer Care Manager and/or managing customer service within a healthcare office or similar setting; knowledge of HIPAA and healthcare office regulations. Excellent organization, planning, and project management skills. Valid driver’s license; valid state-required proof of auto insurance. Transportation to meet the needs of position and scope of job responsibilities. We are an Equal Opportunity Employer and do not discriminate against applicants on the basis of race, ethnicity, gender, veteran status, or disability or any other federal, state, or local protected class.

Job Type:

Full-time Pay:

$38,000.00 – $45,000.00 per year

Benefits:

On-the-job training Paid time off Professional development assistance Referral program

Shift:

Day shift Ability to

Commute:

Mount Pleasant, SC 29464 (Preferred) Ability to

Relocate:

Mount Pleasant, SC 29464: Relocate before starting work (Preferred)

Work Location:

In person