Director of Production Operations & Customer Success Position Available In Charleston, South Carolina

Palmetto Publishing is growing rapidly, and we’re looking for an experienced, strategic, and creative Director of Production Operations to elevate our production team and scale our systems as we empower more authors than ever before. This is a high-impact leadership role ideal for someone who knows how to bring clarity to creative processes, build strong teams, and deliver consistently exceptional results. You’ll lead a talented group of Project Managers, editors, designers, and illustrators, ensuring every book we produce is something both the author and our team are proud to put into the world.

What You’ll Do:

Lead a High-Performing Creative Team Coach and mentor a team of Project Managers, editors, illustrators, and designers. Champion a positive, productive culture where creative talent thrives and every book meets our high standards. Streamline & Scale Our Publishing Pipeline Own the end-to-end production process. Build systems, refine workflows, and implement tools that keep quality high and projects moving on time, without sacrificing creative flexibility. Champion the Author Experience Keep authors at the center of everything we do. Ensure their publishing journey is clear, collaborative, and deeply satisfying from start to finish. Drive Operational Growth Spot bottlenecks, design solutions, and evolve our processes to support Palmetto’s continued growth. Help shape how we scale-intelligently and intentionally. Partner Cross-Functionally Collaborate closely with Sales, Print, and Marketing Teams to ensure alignment across the business and a seamless author experience at every stage. What Makes You a

Great Fit:

Proven experience in publishing, production, creative operations, or project management A track record of leading and growing teams in fast-paced environments Deep understanding of how to design scalable processes without losing quality or creativity Passion for customer (and author!) experience

• you sweat the details and love delighting people Confident decision-maker, strong communicator, and thoughtful leader A love for books and a belief in the power of stories to change lives Why Join Palmetto Publishing?

We’re not just here to make books-we’re here to champion authors . Our team celebrates creativity, takes pride in ownership, and thrives on building something that truly matters. We’re scaling fast, and we’re doing it with heart. We live our values every day: Author Centricity

• Every decision starts with the author’s experience Transparency
• We lead with clarity and honesty Continuous Improvement
• We challenge the status quo Valuing Everyone
• We celebrate different voices and perspectives Rejecting Mediocrity
• We aim higher, always Taking Responsibility
• We win (and learn) as a team We’re based in Charleston, SC , with a team of creatives, strategists, and publishing pros who believe in doing meaningful work-and having fun while we’re at it.

If you’re ready to lead with vision, scale with intention, and shape the future of Independent Publishing, we’d love to meet you.