Division Manager Customer Care – Charleston, SC Position Available In Charleston, South Carolina

JOB SUMMARY

The Division Manager Customer Care is responsible for the operation and results of the customer experience within the division. Administers quality control/process improvement programs and processes.

PRIMARY RESPONSIBILITIES

Oversees the management of escalated and large warranty issues for closed homes, including insurance/litigation. Develops training, mentoring, evaluation and incentive programs for Customer Care team. Manages the Customer Care team, coordinating and scheduling the efforts of trade contractor companies to address warranty repairs. Reviews architectural plans and actual construction methodologies for identified construction defects. Creates and implements quality control programs. Lead and develop initiatives to retain and develop talent. Responsible for recruiting, interviewing and selecting new hires. Maintain consistent communication with other departments to provide feedback and updates for the Customer Care team. Customer advocate for the division; responsible for ensuring other departments are providing the customer experience expected. Coach and develop team managers. Managed Budget/overhead & makes improvements as needed. Responsible for division customer care metrics.

MANAGEMENT RESPONSIBILITIES

(IF

APPLICABLE

)

LEVEL:

MENTOR / COACH / FEEDBACK

Delegates work according to work requirements Supervises Customer Care Department Full business partner authority SCOPE (decision making, size of organization, budgetary, etc.)

Decision Impact:

Division Department Responsibility:

Single Budgetary Responsibility:

Yes Direct Reports:

Yes Indirect Reports:

Yes Physical Requirements:

Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building Ability to work in various weather conditions – heat, rain, cold, etc.

REQUIRED EDUCATION

Minimum High School Diploma or equivalent Bachelor’s Degree Preferred Valid Driver’s License because driving is an essential function of this position.

REQUIRED EXPERIENCE

Experience leading and developing various levels of leaders Minimum of 2-4 years of management experience Strong written/oral communication and interpersonal skills Strong customer orientation and ability to adapt/respond to different personality types Strong emphasis on quality of service and follow-up Problem-solving, analytical and decision-making skills Excellent communication and listening skills Basic computer skills Strong time management skills- the ability to operate at a high level on multiple projects in a fluid, changing environment PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This Organization Participates in e-Verify Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer. California Privacy Policy Here at

PulteGroup:

We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address) We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat) We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.) We will not request money as part of your interview or onboarding process If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact Recruiting@Pulte.com. PulteGroup Employee Benefits At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles. Comprehensive, Flexible and Affordable Healthcare Coverage Options Supplemental Healthcare Coverage Opportunities PTO and Work/Life Benefits Health Advocacy and Wellness Retirement Plan with Company Match Education and Employee Assistance Programs Paid Parental Leave and Adoption Benefits Mortgage Financing Discounts through Pulte Mortgage Introduce yourself to our recruiters and we’ll get in touch if there’s a role that seems like a good match.