Guest Service Manager Position Available In Charleston, South Carolina

Guest Service Manager Holiday Inn Express & Suites – Charleston Airport and Convention Center – 3.3 North Charleston, SC Job Details Full-time $38,000 – $42,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Powerpoint Microsoft Word Hospitality Microsoft Excel Microsoft Outlook Guest relations Customer service Night audit Writing skills English Mid-level 3 years High school diploma or GED Supervising experience Front desk Computer skills Guest services Phone etiquette OPERA Communication skills Hotel experience Full Job Description Job description: The Guest Services Manager is responsible for ensuring guest satisfaction and employee accountability, as well as completing their daily work tasks and any additional tasks assigned. The Guest Service Manager is at all times professional (with external and internal clients), and has a “listen-first talk-after” approach to guest complaints, as well as the ability to multitask. The Guest Service Manager is in charge of staff and operations within the front desk area, kitchen area and our Shuttle services that we provide.

Purpose of Job:

Provides direction and coordination for front office personnel including the Front desk team as well as the Food and Beverage team. Directs and coordinates various services related to operations as required. Communicates regularly with all management staff as well as the rest of the team. Ensures proper customer relations and safeguards the hotel’s interests by resolving and taking appropriate actions on all customer complaints and/or problems. Represents the hotel in professional manner with general public. Adheres to, monitors, and enforces compliance with all hotel and company policies, procedures, and standards; provides clear direction in advising and instructing staff in details of work. Performs administrative duties, including but not limited to team scheduling, product ordering, guest billing, guest complaints / compliments / concerns / questions. Ensures the proper posting of all hotel room related revenue and taxes for any late cancellation and no-show reservations and verifies that all incidental charges have been applied as necessary.

When covering on the overnight:

assume responsibility for supervision in the absence of department heads; work closely with hotel security to ensure safety of employees, guests, and physical plant; oversees any emergency operations; perform various overnight accounting functions; prepare the front office for the next day, Ensures the highest standards of guest relations, satisfaction, and contact. Performs any other duties and responsibilities as assigned.

Job Requirements Qualifications:

High School diploma or equivalent with a minimum of two years of college Minimum 3 years hotel front desk experience in a large property Must be proficient in Microsoft Word, PowerPoint and Excel. Knowledge of Opera-PMS software/ Basic knowledge of Microsoft products to include word, excel and outlook Overnight possible; flexibility is required Meticulous attention to detail Demonstrated ability to supervise a staff Exceptional collaboration, guest relations, and communication skills Reading, writing and oral proficiency in the English language Fluency in other languages a plus.

Physical Requirements:

Reading, writing, and computer skills are necessary Able to stand, stoop, bend, and lift items weighing up to 25 pounds of weight and able to push and able to pull up to 150 pounds if needed Physically capable of standing and walking 90% of the work day We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Job Type:

Full-time Pay:

$38,000.00 – $42,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift

Experience:

Front Desk Agent:

3 years (Preferred) Ability to

Commute:

North Charleston, SC 29418 (Required) Ability to

Relocate:

North Charleston, SC 29418: Relocate before starting work (Required)

Work Location:

In person